I have had a great experience with this company. My nurse Lorraine is very patient and caring. She always talks me into walking up and down the halls in my apartment building for exercise. I hate to exercise, but once I get going I enjoy walking and talking to her. I really don't know what I would do without her. My neighbors even love her. I have had other nurses when Lorraine was unable to work and they've all been great. I don't usually write reviews but I have worked with other companies similar to Granny Nannys and they were pretty horrible. I won't mention any names.
2964 Ember DrDecatur, GA 30034
Granny Nannies provides care for my grandfather. One of the things I really like is the communication with the office. This is our 3rd agency and one of the problems we had was either no caregiver would show up or they would send some random caregiver without telling us. Thankfully Granny Nannies is very responsive and has crystal clear communication. His caregiver, Avril is always very professional and punctual. She really goes above and beyond. For example, she knows my grandfather loves Entemann's marble pound cake and we could not find it anywhere. She found it and really made his day when she gave it to him. Great people, great company.
The Advisor was so nice, they even prayed with my mom, which was a blessing. I'm so thankful to have had someone to guide my family through this difficult transition.
The manager and Donna were very helpful to set us services for my mother. They acted swiftly when we were in a bind and recommended a caregiver who turned out to be very reliable.
I highly recommend it. For the price, I was very impressed with how modern and clean the facilities were. The surroundings are beautiful and serene and I felt very comfortable there on my visits. The staff is skilled, empathetic, and caring. We were grateful that we found Sassy Seniors when issues arose at the previous care facility.
Beautiful People, great service, Will definitely recommend.
Brighton Gardens memory care neighborhood was a horrible experience for my mother. Often times we would go visit and no one knew where she was, yet we'd find residents in her room., many times asleep in her room. Once we all looked for my mom, we'd find her asleep in another resident's room. At BG, my mom slept for most of the day, and then BG seemed annoyed that she was awake at night. The structure, support, and environment promised just was not provided. One resident was physically aggressive and several were verbally abusive. When we would be visiting my mother listening to music, residents would just come in my mom's room and make themselves at home. One lady hit staff trying to ask her to leave. Residents would take other residents' food, drink, and silverware, and it was if staff most often did not notice it. I watched a lady take her cane to the aggressive resident because he grabbed her. Most residents had learned to yell when he grabbed them so staff would intervene. Simple things like taking my mom to the bathroom, cutting up her food, etc. just did not happen too many times. On top of not doing what BG promised, it was way too expensive. Yet, the worst part was how it made my mom anxious and unhappy. I would not give even one star, but I had to do so in order to post this.
If you are considering Americare Homecare to take care of you loved ones DON'T!!! Americare hires the most unprofessional CNA's you could find. The workers barely show up for their scheduled shifts, or they're 30 minutes late. The office makes up excuses for the workers being absent or tardy. They have a terrible turn around when it comes to aids . You may start out with one really good aid and end up having six different aids. The aids often discuss personal information about their other clients once they feel comfortable with you, and I do believe this is a violation of the hippa law. When you and your loved ones are in need of assistance you should feel at eased when you hire a home health company not under stress. I would not recommend this company to anyone sorry.
September 13,2011 Dear Ms. Evans, Thank you Comfort Keepers!!! My 90 year old mom is legally blind and lives in a senior citizen's residential community in Atlanta. For the past two plus years, Comfort Keepers has provided her with a daily CNA who has ensured that her life remains active and fulfIlled as well as providing her family with the peace of mind of knowing that her dignity, safety and quality of life is being protected. I have heard many "horror" stories from friends who have used other agencies for their elderly parents. I can honestly and thankfully say that Comfort Keepers has provided my mom with compassionate, attentive, reliable, competent caregivers. Ms. Evans, I attribute so much of our excellent experience to your personal involvement in vetting and matching caregiver personalities to be a great fit with my mom's sweet disposition and zest for life. In addition, you have provided ongoing monitoring and coaching for your caregivers to ensure a high, consistent quality of care. Ms. Evans, please feel free to use me and or my mom as a referral. At this stage in her life, there is nothing more important to me than ensuring the happiness of my mom, and thanks to you and your caregivers, that goal is being accomplished. ~~Fred Broder