I was supposed to receive laptop on February 8, 2018 and never received it and it got sent to the Atlanta mail recovery center and here it is March 10, 2018 and still have not received my package or heard nothing that is a $1,000.00 a lot of money for a package to get lost. I am very pissed off.
Aparently, the number has been disconnected, no one responds to emails, recovery requests, or any other attempt that I have made for the past 2 weeks. There was no damage. The box simply lost it's shipping tag. From what I have found upon researching this place, it shuts down periodically to AUCTION OFF all the mail that has been lost. Thanks a whole bunch. I just lost $500 because I've had to pay for this box twice already, including it's contents. I will never use USPS again for important mail.UPS has a new customer.
This is the worst UPS experience ever from this location. Over the past 5 weeks I have had 3 packages not shipped to my home properly. They never respond when the item is "escalated"....ever. They don't answer the phone for customers or from their national service center!!! Someone needs fired! Don't ship or have items shipped through this location, FedEx, USPS, and Amazon have not problems shipping to my home. 0 Star rating
It is now 8/25/17 - my package stopped Tracking at one of their Sorting Facilities in Springfield, MA, on 8/17/17, over a week ago - the destination of this package is another town in MA - USPS hasn't even received it I first inquired with the site from which I ordered the item and they said gaps in Tracking while at Sorting Facilities are "to be expected" - over a week with no tracking while its sitting in the same state its supposed to be delivered to is absurd - I keep pressing for them to inquire for updated status with BestWay but so far the seller has yet to do thisi did manage to find a phone # for BestWay online (404) 788-7864 - it appeared to be a cell # - the Representative who answered gave me an email address for Andy Webber, Senior VP of Operations, Best Way Parcel: email@example.com - hopefully, he will respond I ordered a 2nd package from same website also shipped by Best Way (unfortunately) - while this package has continually tracked, its taken a journey similar to what Pony Express Routes mustve looked like - its really absurd but Im still hanging in there as long as it continues tracking and doesn't go beyond the latest arrival dategood luck with this company - hopefully the email address or phone # will be helpful - to be fair, Im not rating for Professionalism yet - have to give Webber a chance to respond, I only just emailed todaynext time, I'll pay shipping upcharge or just order from another website that doesn't use Best Way - lesson learned
They have had my parcel at their Atlanta location for a week and not turned it over to USPS for delivery. They need a name change, how about "Piss Poor Service".
An amazing top of the line service. Professional staff that has showed me great packages to meet my monthly needs.
I never seen such a lousy, incompetent ineffective delivery service. On March 30, 2017, at 5:43 pm my package arrived at Bestway parcel services in Atlanta Ga. The package was destined for Warner Robins Ga, about 100 miles away. It took Bestway three days, March 30, 31, and April 1 to reach the USPS, in Warner Robins Ga, arriving on on April 3, 2017, 3:12pm . If this were the day of the mail moving by Pony Express, it would be somewhat understandable. I hope the next time I order something the shipper DOES NOT use Bestway Parcel Services.
I used 2 day shipping from Amazon as a Prime member for many years. Until recently I had an incident when UPS driver lied and stated I authorized for them to ship my package to nearest access point! Not True! Called customer service rep and explained that I wanted them to pick up my package and redirect it back to the address. At first they stated yes, but when I asked to speak to a supervisor named Lorenzo apparently his first name, did not want to give me his last name, he stated that he can't guarentee of sameday shipment, instead it will take 3 business days! I asked for the managers email and he told me Richard Jammison @UPS! They did not know how to spell his name? So I chose the next day to pickup package and was told to park in the front even though there was parking that u had to pay for. The Clean Dog company said to me if you park upfront real quick just to pick up package it would not be a problem. LIES!!! SCAM with UPS & access pt!
Trying to locate an item that fell out of a damaged package. A report was filed and the case # is CA128497670. The item is a Bible with the name JOSH EISENHOWER engraved on the outside and written on the inside. PLEASE HELP !!!! This is an expensive Bible and was bought for Christmas 2015. Package was sent from CA to AR.
Their team managed to scratch every single piece of my living room set, bedrooms set, and barstools. They scratched walls in both my old apartment and new. Scratched floors at both apartments, and knocked small holes in walls at BOTH apartments. I asked them how the insurance works and they tried to take pictures and only took 5 pictures. Mind you that there was at least a dozen pieces scratched and half a dozen scratches and holes to the inside of the apartments. Management team has given us the run around saying "someone will contact you." $300 insurance is not enough, get the full insurance they did close to if not more than $1000 in damages.