Ok, so this is how awesome Bavarian Imports and the owner-Mike are regarding service. I've had a small fleet of BMWs and I go to Mike and not dealerships even if I have a warranty, because Mike and his team are BMW Certified Mechanics. Not only do they have all required tools to fix your Bimmer but everyone there has a lot of experience. Since Mike and I have an incredible relationship, I asked him to please look at my Mother's 2000 9.3 SaaB. He said, "my techs will kill me if I show up with a Saab, but I will do it for you." They spent of lot of time and energy before referring Saab to SJ Automtive on Howell Mill RD. SJ are certified SaaB Mechanics and can actually get certified SaaB parts even though SaaB are no longer built. I have a great review for them coming up but back to Bavarian, Mike and team even went so far as to download codes for this SaaB before discovering he just couldn't get it going. After all, his focus is on BMWs. So he just sent car to SJ Automotive and has not even pinged me to discuss the tow to SJ or charges for work on SaaB. I recommend Bavarian as an exclusive BMW go to shop. Call them. You will be pleasantly surprised at how quickly they get you in and how reasonable repairs are, even if under warranty. Thanks again for reading this...now go call Bavarian!!!
I must say that this dealership is one of a kind. I loved how they renovate the place and it's looking very nice. I came to the dealership last Friday and I have to say that Scott Shepherd is the best salesman that I've ever dealt with. I've bought several new cars, and helped few of my friends as well, so I've dealt with many new car salesman in the past. But I have to say that my experience dealing with Scott is extraordinary. He was not pushy, and he explained all the features of the ATS very well. During the whole test drive, he was very friendly and very casual while professional. For now I am not in the market of a new car, but I definitely consider Cadillac as one of my options now due to my satisfied experience.
I am a female and was traveling through Atlanta around 4:00 p.m on a Friday afternoon. I had car trouble; an issue with the hose on my Volvo. The hose kept being blown off and my car would run hot. I was told the only people in Atlanta that would be willing and able to help were the Johnstons. Not only did they build a part for me on the spot at quitting time on a Friday..... the owners insisted on following me 25 miles down I-85 to make sure my car was going to make it all the way back to Alabama. Never have I had such customer service!
I've been using Bavarian Imports since 1999 when I purchased my 1st BMW 325i and I've had nothing but good things to say about this shop. They've always fixed everything right, the first time and at less than the dealer's rates with better personal service. I'm now on my 5th BMW (recently had a pre purchase inspection completed) and Global Imports is still my shop of choice. The owner Mike Lembcke knows BMW's and that absolutely counts in my book!
We leased a Tiguan from this dealership just over 3 years ago and they are the most professional dealership I have ever dealt with. We turned our lease in recently and having had the best experience from sales, service, and lease turn in that one could possibly have. They also have the cosiest waiting rooms!
Great vehicles at well below market price! The staff is super friendly and they always offer refreshments. Nothing was ever forced. I walked out of there with a great vehicle at a steal of a price. I refer all of my friends and clients to these guys!
I recommend this company, it's now called GRAY AND WHITE USED PARTS AND CO. I HAD A SITUATION WITH a BATTERY AND RAJA AND JEFF WENT ABOVE AND BEYOND TO HELP ME AND SOLVED MY PROBLEM. PLEASE VISIT AND ASK FOR JEFF OR RAJA THEY WILL HELP U.
This is where I like to go shopping for my auto-part instead of some of the others in town because of the length of time they have been in Atlanta and their people are very helpful and knowledgeable with automobiles of all kinds.
Waited for simple service on my truck for 90 minutes and found out it was completed much earlier, but a mix up in communication caused them not to tell me. Customer waiting area just adequate during wait times.
Service department at this location is slow and sketchy. Have had good luck with inside sales staff. They have gone out of their way to help me a couple of times.