Until this week, I was an extremely loyal Marriott customer.Contracted 20 rooms for 2 nights for this week at the Atlanta Buckhead Marriott. Signed a contract, committed to the rooms and even paid to secure them. The hotel notified me by email that they were cancelling of all of the rooms 3 days prior to the meeting. They told me it was policy to have a rooming list with the names of each person or they had the right to cancel even though I was contracted and paid. Coincidentally, due to the upcoming hurricane they were able to immediately add those rooms back to inventory and resell them at higher than the price I had contracted. They are now sold out and I have cancelled my meeting. My rate was $159 so if you're staying there this week and paying more than that, they likely resold you my room. I’ve booked hundreds of meetings and thousands of rooms, never had that happen. Contracts, commitments, lifetime platinum status were all overlooked by the sales manager, Jim, to preserve (or gain) revenue on what I’d believe is a small block of rooms for that facility.
3415 Norman Berry DrAtlanta, GA 30344
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The few times I have been there, it was amazing. parties and photo shoots. Need to rent again. Who knows how to contact the owner
The facility is small but everyone there went out of their way to be hospitable but the air conditioning not working properly it was hot outside and hot in there you can't dance seat get hot no way to cool down the coolest spot was over the bartender mac and cheese to die for so was roast chicken fruit nice fresh elegant looking on trays she had cornbread and rolls best part everything set up and taken down linens provided
Rooms are okay. "Complementary" breakfast was $18.00, but the view of Atlanta was nice. If you're going to stay there just be sure to pay in cash because my debit card was charged several times and I still have not gotten my money back.
Great location in the Concourse campus. Lots of greenspace for the area and conveniently close to 400 and 285. Amenities are about on par with other Westin properties.
On the 26th Rachel and a white guy came to the room which was the day for my unit to be serviced. I opened the door and she barges in claiming to be doing a "Security Scan ". She go over to the air conditioner like a cop looking for drugs and around the bed. My wife is using the bathroom and Rachel is trying to walk by me and disrespect my wife privacy. Now I'm wondering what is going on. After the 26th we would leave and come back to see that certain things had been disheveled or moved.We're not getting any sleep now because something is not adding up.I know that there are many people living here with dogs that are not service animals but regular pets, so my daughter brings the dog and I'm not hiding the dog because I've seen several dogs here. 2 min later there's banging on the door and it's, Rachel and her side kick. I'm thinking that they are about to clean the room but here's Rachel trying to over use her managerial position. She came straight out with lies. Saying the other tenants was complaining.The dog hadn't been in my room long so I knew she lied. She told me I had 5 minutes to pack up and leave. I told her that I wasn't going to just throw the dog out so she said I had until 2pm. We arrive back to the room and my wife goes to get Rachel name. After getting her info my wife goes to leave and Rachel calls her a Fat B!!**. When Rachel was asked what did she say, she felt it was funny so she laughed. The room is filthy!!! The area around cooking area haven't been cleaned in a long time, there's this big dust circle of spider webbing in ceiling, poor wall sockets, dirt and grim all around the floor boards and on the doors and walls. They tv constantly resets itself and mute volume, broken ac vents, broken table, bed with no support like sleeping on rocks, water leaks in sink, and nasty poop looking stains on walls. I never felt wanted here anyway due to all the harrassment. I feel like a criminal and I would never stay here again, even if paid to.
Great food at an excellent price. Service to please. Our orders were during the very busy holiday period. Will use them again and again.
customer service is very bad, i asked to be moved to another room because ive seen bed bugs. the front desk guy told me he would only give me new sheets not a new room.
This was an amazing find on a recent business trip to Atlanta - most of the old basics were booked solid and I ended up at Twelve. When I come back I will only stay here, the rooms are bigger than most 1 bedroom apartments. You get a full suite, an open balcony, and so much more. We also had appetizers at "Room" in the lobby and the calamari is the best I have ever had. Seriously, the best calamari I have EVER had.
The service was excellent, and the staff were all very helpful and professional, as one would expect from The Ritz-Carlton. The lobby was nicely decorated. The room and everything were pretty clean. The location is great, plenty of places, restaurants and attractions within walking distance. I was disappointed with the room though. Don't get me wrong, there was really nothing wrong with the room. It was perfectly fine by 3-4 star hotel standards, but this is a 5 star hotel, and I was expecting a bit more luxury or amenities than what we usually get at 3-4 star hotels, and I didn't feel like that was the case.