I've been a resident of 730 Frederica for 14 months now, in my second lease and have to say that this is my first apartment owned by a management company and I actually signed the lease before even seeing the apartment. There have been zero issues, little crime (you have to be smart), and nothing but friendly reminders via email for any issues concerning the building. Jessica and Thomas have been outstanding in helping me with anything I need. I read a lot of reviews about rent increases, scamming on leases, etc. My initial lease did have some typos and mistakes, but let's be honest people, that is why they send you the lease for review. If you can afford $1200+ a month for an apartment, then you should be able to have a lawyer review a lease for you as it's your money and your home. I was sent a renewal request via email, 60 days before my lease was up, and yes there is an increase in rent should you decide to go month to month, or opt out of the 12 month lease, but for another year it was the same amount, with no hidden agenda. There is a deadline to submit, so you have to print, sign, and deliver to office. Shortly thereafter, I was sent a thank you email for my renewal by Jessica personally stating that BF was glad I was staying. I think that people fail to realize that they are a office of not that many people from what I see. So it's not like there are a 100 people there fielding calls and emails 24/7. If I have a issue, my emails are always promptly returned, but we all have the address of the office, most of us live across the street, so just go there and speak to someone. I'm in the restaurant business and I hate reading aggressive/ill-spirited reviews about my business, and especially about a business that has been nothing but welcoming and helpful to me. And for all the haters bashing apartments, get another job and buy a home.
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Sandy Decker filled in for Sharon Silver as our Portfolio Manager while Sharon had her back operation and recovered. I, and the entire board of Dunwoody Chace, want you to know how much we appreciated having Sandy step in and do a very good job for us. Sandy is very capable and a quick learner, taking over her new duties so we did not miss a beat, pitching right in so we had only to familiarize her with all our quirks and expectations. She demonstrated strong follow-up, interest in and caring for our community, and contributed to our board meetings with sound advice and ideas. She was pleasant and easy to work with – she establishes and maintains relationships quickly -- always with a smile on her face and in her voice, keeping an even keel at all times. She even walked the community in August with board members, recording follow-ups and taking care of them. So, thanks for assigning Sandy to help us as well as Sharon. I know she and Sharon talked frequently to assure we were taken care of properly and in a timely manner. Having Sharon as our Manager and then experiencing Sandy filling in confirm the wisdom of our decision to contract with Heritage for your services.
Mr. Cobb, I have been an owner at the Highlands for over 15 years, and have recently been voted onto the Board as VP.I want you to know that the addition of Nada London to our team has been a blessing.Nada is personable; she arrives on time and is always well prepared for our meetings. She brings great ideas to our attention, along with competitive pricing on services we are looking into. Through your well run organization, she is able to leverage contractors to get better pricing on our projects.As we finished our meeting this past Sunday she was ready to walk the property to get a first hand look at some of the improvements we are looking at doing.When she sets time lines and informs us that she will be getting back to us with information; she does it. Her follow up and detail is impeccable.Thank you for taking the time to read a few of the many qualities that we see in Nada London
Lee earned his wings this week. When he heard about the Boom lift, he suggested the light over B5, which has not been working for years and is difficult to access due to its position, be replaced as he would have access using the boom lift. Good thinking! It has now been done and the 11th Street has a flood light. Thanks, Lee! Lee also fixed the sprinkler thingamabob that went on the blink when whatever else went out. And, he watered the flowers the painter ripped out of the ground with their hoses. Thank You LEE. You are a GEM!! You, Paul, Lee, Morris and, of course Jan, make my work so much easier. Thank you so much. Now I just have to figure out how to program the sprinkler system for every other day instead of every day. Should be a breeze for someone as tech savvy as me? Tell Gavin, please, about what Lee has done for us. He is invaluable to me and our Association.
This letter serves as my personal reference of Heritage Property Management. My name is Greg Halvorson. I live in the Broadlands Community. Our community is a group of over 200 single family homes. I served on the Architectural Review Committee for two years and served as Vice President for four years.I became active in the community shortly after moving to the community. During the time I was on the board we made the decision to contract with Heritage Management. I can tell you this made a positive change not only on a day to day basis in our community but also the handling of the collections of dues and dealing with past due accounts. We have been contracted with Heritage for over five years.Heritage has been easy to work with, quick to rectify any situation and just generally a very professional organization to be associated with.
I wanted to drop you a line and tell you what a great job your staff is doing representing The Accolades. I moved in May 1 and I have had lots of questions and also some maintenance work done on my unit to prevent water damage. Jennifer and Bobby have gone out of their way to make me feel like a welcome addition and to satisfy my needs. When I questioned some work done to stop water leading into my crawl space, Bobby did not hesitate to set up an appointment, at my convenience, to come by and discuss exactly what the landscapers had done to rectify the problem. I am in the new home industry and know great customer service when i see it. I only wish the communities I represent could use Jennifer and Bobby and Heritage Management. Thank you for having such a wonderful representatives on your staff, and keep up the good work!
I have been a tenant of one of Boundless management property for a year now. it has been great to work with a nice, caring group of people. When I need repairs I call them and repair is done, they have a great maintained man I don't know his name but thanks. the unit next door to me became vacant and some one keep breaking into the unit and leaving the front door open, which could become a dangers problem after calling the police three time, I call Boundless office and ask question and inform them of what was happening, not expected them to do anything, call back with other question and was inform that Riel is working on that now getting in touch with the HOA and what ever she can. Thank you Reil Thanks to the professional and caring staff at boundless management keep up the good work.
Yesterday we undertook one of the most harrowing and unpredictable situations a Board can take on. We cleaned out a 30 year old, 160 foot, 8"" sewage pipe that was deteriorating, and were poised and ready with the City on standby, for it to collapse. This is the only sewer line that serves all of the 90 units in Phase I of our property. While I was taking photos of each milestone, I was sending in the play-by-play to Jackie on her email just in case a disaster occurred. As it turned out, all is well, but with no maps and the City's prediction of disaster, it was not just a little frightening. Please congratulate Jackie for literally holding our hands through this event. She has done an excellent job.
I was a bit apprehensive about Citiside Properties after reading several reviews, but from the time that I submitted my application Donald and his team has been nothing but professional, tentative and accommodating. I have only the best things to say about Citiside Properties , and would not hesitate to wholly recommend their company. I have specifically worked with Donald and can say he has consistently delivered fast, detailed, and transparent service to the greatest extent possible. Donald's enthusiasm coupled with his professionalism makes him an ideal asset for any property management company. I will surely be working with Donald and Citiside Properties in the future.
Thank you, Lisa. Board members, please join me in thanking Jackie for going beyond the call of duty in handling the FHA application process. Jackie has been working very hard on this effort since the day we found out that our FHA approval had expired. We are nearing the end of the application process, and Jackie is doing a tremendous amount of work to help our community. On several occasions during this process, she has refused to believe that documents did not exist or were not already available, and has been persistent in searching them out on our behalf. I have no doubt that we could not have pulled together this application in record time without Jackie's diligence.