On April 7th I booked a reservation for a vehicle at the ATL airport. I spoke with a representative and she just told me that they didn't have any vehicles but didn't even try to find a solution to assist me. I called back for another representative and they forwarded me to National stating that this was their sister company. At that point I spoke with Bob, Bob went out of his way to assist me during my visit. He was able to find me a car at another location, and this is where I met Tommy Burke. His customer service was outstanding. He was so helpful and saved me during a time I needed it the most,. Also Devian at the same location actually took us back to the airport train so that we didn't have to spend money on a cab. They were all awesome. My daughter was in town for a professional basketball tryout and we were able to do everything we had planned. If it wasn't for these guys, this would have been a horrible experience. Thanks to these guys it was a smooth trip with the best outcome. thanks to these guys!
Car was fine, if a little dirty. The guy at the rental counter in Atlanta was a real creep, using a mix of shady scare tactics to try to sell their liability insurance. In fact he raised his voice to the lady in line in front of me saying "I'm not trying to sell you anything." First he said, would you like full coverage or the "minimum" which is at best misleading. Then he named a litany of liabilities that my insurance probably would not cover, asked my deductable, etc. I think somebody should be able to decline once politely without being lectured this way. More generally speaking the guy was a jerk. It's unfortunate. More often I find Alamo employees pretty nice.
When I arrived there were three people on the counter and two customers. The agent that was free told me to wait until one of the other agents were free while he cleaned the counters and tidied up. One of the other two agents went behind a door, leaving her customer at the counter and when I left, still had not come back out. 10 minutes later, the male agent, went ahead and asked me if he could help me. He took my license and then told me I could just go to the car lot to retrieve a car. I am a new Emerald club member and next time I will gladly bypass the service counter. It was evident that there was not much interest in helping the customers at this airport.
What will determine a positive experience with Enterprise Rent-A-Car is the staff members and professionalism and consistency is key. My previous rental was at the Dunwoody, GA location. My first contract was not right, because the staff person misunderstood what I came to do. After rewriting a new contract 30+ days later, things went much smoother. Matt was my primary contact until I returned the vehicle. He was professional, knowledgeable and always courteous. As long as I rent from the right location, I will anticipate a good experience. I have been renting from Enterprise for years and am an Plus Member.
I keep getting a reminder to review my rental but have been waiting for a reply to my complaint. Alas, no reply. Great SUV but not clean interior. The previous rental had a long hair dog so my passengers said hair was flying most of the time. My complaint was for the EXPIRED tags! I drove thru north Georgia and a nice trooper pulled me over to point that fact out. When I returned the car I did point it out and the nice attendant said they really should not have missed that detail! A very expensive rental with a VERY embarrassing moment!
We had the pleasure of renting a vehicle from Enterprise at 3088 Piedmont Rd N.E., Atlanta, GA 30305 and received nothing but "exception service" from each employee we met and make your feel welcomed. We highly recommend this location and it's "friendly employees" if you plan to rent a vehicle in the Buckhead area. It's closely located to the Fairfield Inn Hotel which makes pick-up and drop seamless and saves on Airport charges when renting. You will not be disappointed if you choose Enterprise at the location above.
Anisa Hodzic (Branch Mgr.) and her crew of Erica, Walter and DeMario were Top Notch! I was pleased by their high level of Professionalism and their sincere attention to detail. Unexpectedly my mode of travel to Atlanta changed but Anisa promised me that someone would be at my drop off point to pick me and my family up. As soon as we reached our location De.Mario was there to pick us up! Enterprise should truly be proud of this group because their commitment to excellence is commendable! Thanks for a Great Job!
Alamo to me is THE #1 RENTAL CAR SERVICE IN AMERICA. The service, vehicle and prices are very competitive...not to mention the convenience. I used Alamo Airport services for 3 consecutive months last year and has used Alamo again twice this year and will continue using their service. I have never once had a reason to complain. The reason others use other rental services is because they have not experienced Alamo and apparently do not know the benefits. Thank you Alamo. Other services does not compare.
I reserved a full size and they tried to downsell me to a much smaller car. I stated that I reserved a full size and preffered a full size. They wound up giving me the full size I had reserved. Why try to downsell me if they had the full size all along? Anyway, the car was high milage for a rental (43k miles), was fairly dirty inside, and had an unpleasant odor. Not a great experience. Seemed a little chaotic behind the desk.
I flew to Atlanta this weekend and was referred here . If you are ever in Atlanta and need a rental please visit this place! Excellent customer service they were very polite in the process was quick and easy. Shania was so sweet and took good care of me. Not to mention they a great selection of vehicles at very reasonable prices it definitely beats the hassle of having to rent a car from the airport or anywhere else. S.L