They hate their customers and their jobs. The only helpful person was Mr. Washington and the stub lady with locks as the security guard. The rest of them need to find another job because dealing with people and chaos is. It their strong point. I felt as if I was bothering them and they were the ones with the system down. Negative stars however thanks to the security guards that was working may 10th at 4:00 am in the morning and Mr. Washington. Save yourselves some trouble tide Amtrak or get over your fear of flying. I rather get punch by an employee on United airlines than ever ride greyhound again.
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They don't care about their customers and their things,they are very unorganized customers service play around instead of getting their customers were they need to go and helping them,and the people in baggage claim need drug testing the way they are losing customers bags
I have called for months no answer my bags where checked was told by carrier that bag will be placed on bus double checked before shift change it would be taken care of emailed regarding my property still no response it's been months still no word regarding my thing I had non replaceable items in my things that I can't get a response are at
Two words BLATANT THEFT. I was told by customer service that there would be a place to park my car for the weekend, but the only parking available was rittled with homeless people(one even came up to my car and tried to run a scam on me as soon as I parked). A cop at the stations even warned me against parking my car there for an extended period of time! Tried to get a refund but I was not given one because, and I quote from a supervisor "I forfeited my right just because I did not feel safe parking there." (I did not realize my safety was not your concern!) What kind of customer service is that?! Will never use this service and will tell everyone I know not to either.
I have been calling this number all day, am sure someone should have been in. I started at 9am this morning and its 4:33 pm, no one yet....help!!!!!!
Great timing and a clean bus love the fact i was able to charge my phone...i believe the company has progressed keep up the good work!!!
Greyhound: Terrible companyHere was my situation, I paid $171.63 round trip for Daytona to Atlanta and backI traveled from Daytona Beach to Atlanta on 7/18/13. I stayed in Atlanta for 4 days... but during those 4 days I lost my round trip ticket to go back to Daytona Beach on 7/22/13. When I approached customer service and told them my situation they pulled up my information on their computer , checked my ID to verify that it was my ticket information on the cpu, acknowledged that I was the one who paid for the ticket, and after all that stated that I still had to purchase a whole new ticket. they would not do anything for me, they weren't willing to work with me, that was their final answer and they decided they were going to do nothing for me. My message to greyhound and to prospective customers is that accidents do happen, and I feel like customers who bend over backwards to pay money for a businesses service, should in return receive bend over backwards customer service.
147 rings then it went to busy signal. Called back for another 45. Gave up and called Cincinnati OH. They answered in 7 rings put me on hold politely for about 2 minutes, came back and answered all of my questions. SHAME on Atlanta.
Don't waste your time on this one, I wish I hadn't.
Lousey got to ask 1 question and then got hung up on then tryed to call back no answer. They must not was buisness so if you want to travel by bus i'd use the internet. I would not recomed to anybody i know.