Excellent service in the aftermath of a house fire. Very helpful in meeting our needs during this trying time. Prompt and courteous customer service!
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Me my wife and 2 boys had a house fire and have been living in a hotel for 3 weeks now. I talked to Jenifer at Textile Restorations the day after the fire about cleaning what was left of our clothes and bedding. She sent someone the next day to pick our stuff up and said soon as she got back in town she will meet me and go over everything. After they picked our clothes up I did not hear back from Jenifer, I left messages but she would not call back. I did not know what was going on with our stuff until they sent a bill for $12,000. I could have bought all new stuff for less than $6,000; I wish I would have been given that option. I called the main office in Atlanta GA. I told them to stop cleaning and send our stuff back. They were very rude and unhelpful. They said they would stop and let me know what they had cleaned and had not. They did not call me back. They sent the bill to the insurance company and they sent them a check. I called back and Talked to a Michelle she said she could send me a parcel delivery but not all of it. I told her I need all of it. She did tell me all of it was together but they will not send it all to me, never would give a reason why. She did say they might get it all in 2 more weeks.I have been trying to do the best I can to get things to a semi normal for my family after the tragedy of the house fire. I thought Textile Restorations would help me with that but all they have done is make things worse. They have all our clothes my boys do not have enough clothes for school until they give them back.This company does not care about the customer only the money. I would not recommend them, they will only make things worse.Wesley
Had a fire about 6 months ago in my house. I just got my clothes back and they look great and smell great too! This company did an excellent job. Thank you so much for helping through this time!
This is a great company with wonderful people. Everyone is committed to making the customer happy, and helping to make the process of going through a fire damage as painless as possible.