We are at the beginning of treatment for our daughter and this review will touch on the "first impression" of this place vs. the one nearby. COMPLETELY different experiences!! As we sat waiting for our daughter, a psychologist came out to speak with us for almost 45 min. (instead of being ignored for almost 2 hours and handed a folder with 100 pages in it to read) She answered a ton of questions. She was not in a hurry, was incredibly knowledgeable and those questions she did not have answers to, she got the answers later and emailed them to us. The place is very clean and has calm environment. (wish it had less of an office feel since some are there 5 days a wk...but that's just me.) The admissions coordinator was wonderful and very knowledgeable as well. She has been in tight communication with us during the admission process which was clunky due to labs that were off. I appreciate the caring attitude and calm confidence they offer parents and clients.
Serving the Atlanta Area.
I can only comment on our first impression. We felt like we were buying car tires when we came in. Smelly building, ignored for almost 2 hours by staff as we sat there waiting for our daughter, and when we met w/ the psychologist all together she was curt and unemotional. Her "sales pitch" was terrible...no validating their success rates, no explanation of their programs or approach, she just basically shoved a paper in front of our faces after a brief "tell me your side of the story" intro. and said "this is what she needs to do"....Very strange for a psychologist and it was borderline "rude". Because of this "uncaring" first impression, we opted out. Starting treatment at another nationwide facility just down the road on Monday....Totally different experience!