I never write reviews but I feel that these guys are very deserving of praise and thanks. Back in May Team One Motorcars came highly recommended by a friend/ coworker that has been purchasing his vehicles from them for over a decade. I thought at first I was being treated like royalty only because I was a referral of a very good customer of theirs. Erik Sims and Matt Shanahan work together as true to the word "Team" as one could expect. It's not your typical car dealer sales environment where are you feel pressure every step of the process. No negotiations on prices. These guys are not pushy "salesmen", (the vehicles sell themselves) they're more like agents that deliver/ sign paperwork the vehicle you want to bring home. I was impressed with their finance options and rates compared to my credit union also the extended warranty options that were presented to me. I actually was able to purchase A 2004 BMW with 148000 miles and still put a two year 24000 mile warranty on it. I didn't want to spend money on a warranty or gap insurance but I'm very glad I was presented the option so passionately (they really care about customers being protected). That's the only time I felt a sales pitch but in a good way. This car had so many features I did not know how to use. They told me that the vehicle was not shipped with the owners manual but should arrive a week later and they would call (they even put it in writing as a we owe). I never received a call but was in the area so I decided to stop in on a Saturday. Wow is all I can say, they had a dozen shoppers and to my surprise Erik and Matt made everyone feel like royalty (so much for my assumptions I thought I was the only one;). Erik politely ask me to go eat lunch and when I got back in an hour he would take the time to explain and program my navigation system for me. When I got back he gave me my owners manual and showed me how to register my car with the BMW owners club. This dealership is awesome, it has Bentleys Aston Martins Fiskers Porsche Mercedes Lexus Range Rovers Audi's Jaguars all over their gigantic showroom floor which is indoors and very unique. There's a ping pong table, pool table and foosball table on the showroom floor to keep the kids occupied or to let out your inner child and have fun in an otherwise stressful purchasing environment elsewhere. I really couldn't imagine ever purchasing a future vehicle from anywhere else. Erik and Matt at Team One earned my future business. Most importantly I wrote this as a token of appreciation for Erik taking the time out to explain all the reasons I needed the mechanical breakdown insurance. The warranty just saved me $1,200 thank you thank you thank you
I first found Mr. Peter Hennessy's name in a 2/12 "Automotive News" article. He was quoted due to the fact that he is Chairman of the Lexus Dealer Advisory Council. On 11/4/12, I asked his help in finding out why I had a 2 hour drive to my nearest Lexus Dealer, yet Mercedes, BMW, and Hyundai dealers are very close to my home. He not only found out, and diplomatically explained it to me, after going to Lexus Corporate in CA on a business trip, but he also helped me find, and get, with his New Car Sales Mgr.'s help, a 2013 Lexus LS 460 with 18" vs. 19" wheels on it. For some unknown reason, Lexus Corporate was, at first, only sending the 18" wheeled LS 460's to West Coast Lexus Dealers? So, Jay Burnett, the New Car Sales Mgr., suggested the "Pull Ahead" Program which was a new BOS Delivery System that reduced the lee time it takes to special order a new car from Japan from 90/120 days to 45/60 days. I was skeptical throughout the process, but it all worked out very well. I got the car I wanted, in the time frame I wanted it, and Mr. Hennessy kept his word to me that he would give me a price that I was comfortable with, on the exact car/options configuration that I wanted. It was a pleasure dealing with a true professional like Mr. Hennessy who, although a very busy man, and who probably doesn't usually work directly with sales prospects , was prompt in answering questions, and made sure I was taken care of even after he turned my over to others at his dealership. All the people at the dealership were very helpful and friendly, especially Eric Fischer, the sales person assigned to help us quickly learn our new car, when we picked it up after a 6 hour drive to get to Hennessy Lexus of Atlanta. The only negative about my experience is that their Parts Department had totally different information regarding touch up paint for my new car than three other Lexus Dealer Parts Departments had. Mr. Burnett finally got to the bottom of the problem and told me "There was an issue with our system not showing the correct product." The touch up paint was part of my purchase, and the delay in getting it was no big deal, but I still don't understand why their "system" showed something different than three other dealer's systems. All Lexus "Parts" Systems should show exactly the same information on two different touch up paint part numbers. One is the "BC", or "base coat", and the other is the pearlescent top coat.
When my 2005 Toyota Prius suffered a scratch on the bottom panel, I immediately scheduled my appointment with Jim Ellis Collision Center. Let’s face it – they are experts. Even though I am sure all the repair guys are great, we were lucky to get Michael Antonovich. He kept in constant contact with us as to what phase Jim Ellis was with the repair and THE CAR LOOKS LIKE NEW. Even though the car is a hybrid, they had no trouble in fixing it. They even said they had a man on staff that had worked with hybrid vehicles. For those customers who complain that the collision department may be a little slow, please thank your insurance companies. If it weren’t for professional collision centers, consumers would be taken for “a ride” each and every time we went to get our car repaired. From my insurance agent, I received an initial check for $650. The final repair cost $3000. Without the help of professionals who make insurance companies replace damaged parts with NEW parts, who knows what kind of repair I would have come away with? We as consumers do not have it in our DNA make up to have to fight with insurance companies to get the true repair dollar value when we go in to have our cars fixed. I thank Jim Ellis for being there to represent me, to fix my car but mostly for being one of the most courteous staffs I have ever had the pleasure of dealing with.
Ok, so this is how awesome Bavarian Imports and the owner-Mike are regarding service. I've had a small fleet of BMWs and I go to Mike and not dealerships even if I have a warranty, because Mike and his team are BMW Certified Mechanics. Not only do they have all required tools to fix your Bimmer but everyone there has a lot of experience. Since Mike and I have an incredible relationship, I asked him to please look at my Mother's 2000 9.3 SaaB. He said, "my techs will kill me if I show up with a Saab, but I will do it for you." They spent of lot of time and energy before referring Saab to SJ Automtive on Howell Mill RD. SJ are certified SaaB Mechanics and can actually get certified SaaB parts even though SaaB are no longer built. I have a great review for them coming up but back to Bavarian, Mike and team even went so far as to download codes for this SaaB before discovering he just couldn't get it going. After all, his focus is on BMWs. So he just sent car to SJ Automotive and has not even pinged me to discuss the tow to SJ or charges for work on SaaB. I recommend Bavarian as an exclusive BMW go to shop. Call them. You will be pleasantly surprised at how quickly they get you in and how reasonable repairs are, even if under warranty. Thanks again for reading this...now go call Bavarian!!!
Gravity Autos Sandy Springs is unlike any other car dealer I have dealt with. The atmosphere at the dealership is professional but relaxed; the associates were courteous; and our conversation never deviated from my specific interest in one vehicle. The test drive confirmed my preference, but I had qualms about the vehicle's color. Still no pressure; not even a subtle reminder that another buyer might beat me to it! I talked down the price and received an "out the door" quote that was quite competitive. Even then, I hesitated but promised to come back the next day. On my second visit I was allowed to borrow the vehicle for most of the day so I could show it to my wife. Spousal approval removed any lingering doubts. Back at the dealers I was offered a very low interest rate to finance the purchase. Undoubtedly, my excellent credit score helped, but not even my credit union had come close. The two associates--Victoria Thompson and Natalie Tenpenny--who worked with me throughout the decision making process were unfailingly polite and amicable. Even, Mike Segarra, the manager who closed the deal was direct but accommodatingly friendly.The process lasted a couple of days--I visited other dealers before and during--but the reception and quality of customer service at Gravity was exceptional.
I've got to say this has been one of the BEST dealerships I've ever had to deal with! I let them know exactly what I wanted and where I wanted to be and they made it happen! We had just been to another Fiat Dealer that were so sneaky and horrible customer service that we were very impressed with the upfrontness that these people showed. They had no problem answering any and all questions we had, showing exactly how everything was broken down and walked us through the whole process. They are VERY knowledgeable and shockingly enough FAST. I was in and out of that dealership in an hour! After spending 6+ hours at the other Fiat place the night before it was refreshing! Everyone there was nice, friendly and knew what they were doing. They have a great selection, a pristine dealership and the even better part is that no matter what my question is AFTER I've purchased they still respond, are very helpful and super supportive! I have found the place where I will buy all my cars!!! (My family too!) THANK YOU LANDMARK FIAT OF ATLANTA!!!!
This dealership deals primarily with high end luxury sports cars. They have a wide selection of very nice looking vehicles. I ran across their dealership while searching for a BMW convertible I contacted them and worked with Matt on getting the details of the vehicle. He was very accommodating taking specific photos of areas of the car that I wanted to see up close. Since I was from out of state and coming through Atlanta on business I wanted to have a good idea of the car before spending time stopping in. We were able to work out a price and I put down a deposit. When I got the dealership I was able to take the car for a test drive as long as I wanted and it was just as Matt had described. I bought the car and drove it back to WI. I would definitely consider buying from Team One Motorcars again, the only reason I did not give 5 stars is that Matt had promised to assist me in getting an extra key fob at my local dealership, but after two attempts to follow up with him after no response I gave up.
Called the dealership to find out information about a Range Rover they were selling. Sales person answered all of my questions and explained the condition of the car. (I think his name was Matt) I was a bit nervous as I live out of state and have never purchased a car with out test driving it first. We were able to put a deal together and Team One Motorcars even got me financed. I waited about 3 days for the car to get shipped to my house and when it arrived my wife and I could not believe how clean this car is.... I'm so glad we put a deposit on it before it was sold to someone else. One thing i forgot to ask when i first called was if the car came with the headphones and remote for the dvd player as well as the owners manual. Surprisingly i found the headphones the remote, owners manual and even a new set of rubber floor mats were all shipped with the car. We are very happy with the Range Rover and all the extras that Team One Motorcars sent.
I just bought a used Mercedes from Team One Motor Cars and it was a great experience. I am young and new in my profession, so I was working within a budget. It was so nice to go to a nice dealership, not some random used car lot, to find a vehicle. I worked with Matt and he was great. He showed me cars I specifically asked to see as well as others in my price range that had the options I wanted. He knew the history on many of the used cars and I never felt uncomfortable or like I was an inconvenience because I didn't have $150k to spend on a new Mercedes. I was really happy with the deal I got on my new-to-me car and all of the people with whom I interacted were friendly and helpful. I had a Lexus before this and was always happy with my last dealership, but I think this brings it to a new level. I definitely recommend working with this dealership.... it's really been a pleasure so far.
Had a great experience with the sales and finance staff. David, my salesman, was VERY quiet (unlike other car sales pros) but very thorough. They had a computer available for customers to print all the docs needed. The sales area is tiny so make an appointment- they get busy! I worked quite a bit with Deborah in Finance to get the payment I needed, the down payment I needed, and a great car. I had choices, which is rare for a buy here pay here lot! My situation was challenging and I was grateful for everyone working together to make it happen and I love my car! Came with a 2 yr warranty and haven't had to use the service center yet, but when I called because the brakes were squeaking a little the service center manager was able to look up and tell me my car came with new brakes! Look forward to working with the team. Tell the sales team Sarah Mason sent you!