My dad was buried Feb. 26. When we arrived at the cemetery, the burial vault was still on the company truck. We were told there was a mechanical issue with the truck and the vault could not be unloaded. They called another truck for assistance. Our family and all the people who had traveled from the funeral home about 25 minutes away, had to wait about an hour before the technical issues were fixed and workers scurried about laying down tarps and other equipment. No tent was put up or seats set up for the family. That would have taken even more time. I have called Wilbert Vault at least FIVE times to discuss a partial refund. I was told the person I need to talk to was out of the office but he would return my call. I have not received a call. I was sent to voicemail the last time I called to speak with someone named Dale Cameron.This company is supposed to be the leader in the industry. The way this company has handled this situation makes that a bogus designation.