6/20/2018 Spoke with Mallory ONCE, emailed her a couple of times... have yet to receive any feedback from her. I've been calling every day for two weeks. Have yet to receive a call back from anyone.UPDATE: 7/5 After numerous weeks, Tiffany Mallory finally answered my phone call.. Stated that the manager apparently said I haven't stayed in contact with Bloom At Buford.. HAHA!!!!!!! I've sent plenty of unanswered emails, work orders that were REMOVED off of my account and phone calls. Tiffany's feedback?? "What would you like me to do??" Gee, I don't know.. take initiative!? Make your customers happy?... This is absolutly the WORST company I have ever been involved with. If you're reading this: Stay away!!! Attached are some photos of my move in at Bloom at Buford.
The worst company in history. Try returning phone calls, emails or even getting a website that works. Or try having manners. You guys make the world seem like a terrible place
Extremely overpriced! Lease might as well be signed in blood, due to the fact that it requires you to literally DIE to get out of it early. First day of moving in, hallways smelled like weed, only to later smell like dog? piss. Elevators are always broken, trash receptacles are always overflowing. Had to pay a stiff fine for each trash bag that had to be left near an overflowing bin. Access to the pool area for everyone was denied regularly due to students having 'unauthorized' parties. Apartments are regularly inspected and/or maintained without prior notice. Management and staff are incompetent and thrive on charging penalties and fees for every infraction, including their own mistakes. Crime is rampant in and around the property including: theft, armed robbery, armed home invasion, assault, drug dealing and vagrancy. Security is a joke. Parking is expensive and is often full even for paying residents. The pay parking lot across the street is closely monitored and you WILL get booted if you go even one minute past your allotted time. Don't be fooled by the pictures on the website, if you're any ethnicity but BLACK, you WILL be the minority here and treated accordingly.
DO NOT BECOME A RESIDENT. frequent management changes, lease items vague- open to management how to enforce if at all. an example is some residents being asked/told to put mats under cars due to oil leaks but not others. they are renovating apartments and doing their best to get out ALL INCOME BASED RESIDENTS in the end increasing the rent by over 300+ dollars for new residents. have been a resident with since 2012 most definitely DO NOT BECOME A RESIDENT.
The staff are very helpful to usual needs. The workout room is open 24//7 and the pool area is phenomenal. I love the convenience of the elevator and the four story covered parking garage.
I will not use this company when I need to have my house rented. This is what happen to my daughter's house under their management.The tenant left the house unclean, carpet stains,kitchen filty dirty, all appliances dirty, bi-fold door broken and pests in the kitchen.The property manger told me that the carpet has been steamed clean, which was not.The owner saw the house with carpet stains, bi-fold door broken,damaged wood floor in the kitchen, all kitchen appliances dirty esp the dishwasher with black stains and food stains and visible pests in the main floor esp in the kitchen.The property manager gave the tenant their security deposit without cleaning the house even the owner told her to hold on the security deposit until he inspect the house.The owner called the property manager and did not answer. I called her and told her that the house was filty dirty. It took us 3-4 days and nights to clean and spray the whole house.The pest exterminator told the owner it will take 6 months to get rid of the pests, all she can say was sorry. I told her that they were going to put the house in the market in mid-January and now they are losing money because of the pests. And told me the Ga Law you have to give back tenant's security deposit in 3 days, I told her if and only the house is clean the way it was when they rented the house and no damages. And they sent the owner's last month rental after two weeks. When my husband showed them the house, they said the house is very clean and beautiful.They did not care all they want is the commission money. They sided on the dirty tenant who cannot follow rules of the Homeowners Association. They don't know how to take care of the landlord, in this case.
They do not manage the property at all, did not have our best interest in mind and take the tenant's side. We had issues with the tenant violating the association rules and their response was that it the home owners association is difficult and we need to give the renter a chance since he is a single dad working hard with several children. The tenant would not keep up the yard and decided to make changes to the landscaping without asking for our approval. When we asked the property management company how many times they check on the house they evaded the question by answering that they live really close and we had to ask the question again. We finally had end the tenants lease because he could not adhere to home owners association and we were getting violations at least once a month. Upon move out, the property manager emailed that the renter steam cleaned the carpet and the house was left in good condition. No move out checklist and the only pictures emailed to us were of 3 rooms. We physically walked through the house and it was obvious the carpets had visible stains, the hardwood floors in the kitchen damaged that we had to get it refinished and re-stained. The refrigerator, dishwasher and oven was visibly disgusting and there were pests everywhere. There was also a damaged bi-fold door and dirty bathrooms. We still have not received the last month's rent, BUT the tenant received the remaining security deposit -Nelson Rives only took out $150 for pest control(which will not cover all the treatments needed) and last month's rent. They did not take any money out for the hardwood floors, the bi-fold door, the stains in the carpet and dirty appliances. This property management company did not have our best interest in mind much less our house. We did another physical check for $64 because the property manager "felt bad" and decided to refund their management fee for the last month. If you value your rental property at all DO NOT USE THIS COMPANY!!!
This company does not fix things. I have not had heat for over 30 days. 5-6 different maintenance men have been to my home. Each one telling me they need a part. The information is never conveyed to property management. Property management never follows up and always acts surprised that the job is not complete. In addition the management team has changed 3-4 times within a 6 month period. Please move anywhere else but here!
Rated them "Not the worst" because I'm sure there are others out there who are worse.Homeowner for nearly 3 years. Very unresponsive to questions. Although some employees are great (Kenea on the phone), they do not respond to questions about our subdivision in even close to a timely fashion; if they respond at all.We may drop them as our management agent because we (my neighbors and I) are SO dissatisfied with their customer service.As an example, they dinged me for non-compliance for leaving trash cans out when I don't even have any trash cans and then wanted me to dispute the issue with my Board of Directors. I question how well trained their "inspectors" are.
I have never in my life spent as much time holding on a phone waiting for someone in IRS to honor me with an answer. 45 min wait is not uncommon as well as a horrendous number of recorded messages telling you where to go on the web. It is near impossible to speak with a "person". Terrible service, desperately needs U. S. Treasurer's personal attention.