Palmer has been great for us. We use them for both oil and propane and they are prompt, friendly, easy to work with, and have great pricing. We have tried other oil services previously, and Palmer is the best.
Exceeded my expectations. The salesperson was knowledgable, courtious, and showed up on time. The service department, kept me informed, and showed up on time.
They were good with a few hiccups over 10 years but done now. Most recently there was an issue with billing, I offered to take care of it right away via a credit card so that they could come out and deliver as I was under a 1/4 tank. They wanted a $130 fee for a special delivery as it wasn't the 1 day a week they visit the area. Once I threaten to cancel, they claim I misunderstood (of course no apology). I didn't misunderstand - I have it all in writing! Anyways, I am done. Moved on to a company that delivers 6 days a week and won't charge a fee for next day delivery plus their rate is lower. I would not recommend Palmer Gas Oil. Service stinks and the fee is just taking advantage of a customer. Not good!
After 3 years and a letter from Palmer Gas and Oil saying that we paid our bill, due to confusion of moving, they are still having a collection agency come after us. Their collection agency says that we owe a fee for the collection agency to come after us. Palmer Gas will not step up and clear this problem up and they said "too bad, it's your problem". The customer service is terrible, don't deal with them. There are other good companies out there.
Palmer Gas & Oil was very helpful in getting our new propane heating system installed. The service professionals from Palmer removed the old heating oil system and replaced it with a much more energy efficient propane system. Has saved us a lot of $$ on heating and hot water. Thanks Palmer Gas & Oil!
Top notch company. Old Fashion, Customer oriented people. Every person I spoke with made me feel like they were my neighbor. Fair, honest pricing. This was my first year with Palmer, switching from another Energy Company, I will be with them for years to come.
I have been with Palmer Gas for over 30 years. They have never failed to meet my needs. Best vendor ever!
We are fairly new customers of Palmer Gas & Oil ever since we both our home in Derry last year in April. Working with Palmer gas for the past year has been wonderful. From getting everything up and running, to continuous service throughout the year without any issues, delays or even having the need to call them for a refill. They are on point, have quality customer service and have developed a system that would keep me as a loyal customer for years to come. I would recommend them to anyone and am happy to say that I chose the best service around our area! Thank you Palmer Gas! From your customer Katty Mojica!
I have used Palmer Gas for the past 20 years at our commercial site and use them at my home also, zero issues and friendly staff, I would recommend them to anyone!
I have been a customer of Palmer Gas since purchasing my home 6 years ago. I am a propane customer and their automatic delivery makes it easy for me to not worry about running low or out of heat. If I ever need their help with anything, Palmer Gas has amazing customer service that is easy to work with. The delivery people are great and never missed a beat….even during the winter of 2014! I was ill during a few of those crazy storms and even though I didn’t shovel…they were able to trudge through the feet of snow and deliver. I will always be a loyal customer.