I've been out of town this summer and two weeks ago my apartment got broken into (dead bold smashed, handle rendered useless). They said they'd immediately replace the door. Today I had a friend pick up my new keys and was told it was for a padlock. It's been two weeks and they haven't replaced my door. I can't lock my door once I'm inside the apartment and guess what! Padlocks are infinitely easier to break into than a deadbolt! On top of this, a couple years ago my apartment flooded because the pipes in the apartment above me burst. I was only notified about this from a sticky note left on my door! I came home at 2 am completely unaware of the situation and with plans to leave for a trip that day. Instead I had to spend that day cleaning my entire apartment. Also, after coming back from working out of state last summer, I came home to an eviction notice (even though they gave me back my keys that they hold on to for the summer so they know I'm not in my apartment). Apparently the mishap with my auto pay (which I had resolved earlier that month with them and was told everything was ok, but I guess this memo didn't get put in my file) meant eviction, a week before I got there. I never received a phone call or an email about this. I spoke with the manager the next day and he had no idea why they gave me the notice or why I wasn't contacted. This place is a management mess! Maintenance takes forever if they even remember to repair the thing in the first place. Notices are left all over your doors even if they know you're out of town. They don't notify you of serious events. Even when my door was broken into, they didn't know when it had happened. The only reason I was notified was because at some point a maintenance person was gonna look at my apartment and the handle was smashed. I've lived here for 3 years and I am so happy I'm moving out in a week.