Where do I even begin?.. First off, let me say that I'm not a Wells Fargo customer(Thank Goodness) but I have been in this branch twice in the last 4 months to make 2 different transactions. The first time it was to deposit an insurance check into my bf's acct. Well, to my surprise, the check wouldn't clear until about 2-3 days, even though it was a Wells Fargo check. Really? So I had to go to my bank( Suntrust...YAAY) which is luckily right up the street and cash the check, come back to Wells Fargo and deposit it. Ok, a bit frustrated but not too much of a big deal. This is the straw that broke the camel's back though. I went in the other day (8-17-15) to deposit cash this time into another person's account. When I walk in, there were already two people handling transactions with the tellers. There were 2 tellers open and lady who I assume was the "branch manager" or "head teller" at the last counter but wasn't open. But, she was chit-chatting with the one of the customers who was making a transaction with one of the other tellers. Meanwhile, it's me and 2 other people in line waiting to be helped....and the "branch manager" still talking and laughing. One man behind me leaves b/c of the wait, but when he walks out another customer walks in, so now it's still 3 ppl waiting, and waiting and waiting and the "branch mananger" is still talking and laughing!!! Are you friggn' SERIOUS???!!! So you're gonna act like you don't see us waiting?!! Wouldn't the most business professional thing to have done would've been to take care of your waiting customers? I understand that she may have not been a teller, but she was something associated with the "front end" so why not jump at a counter and say " I can take the next person in line. I'm so sorry for your wait, how can I help you today?". I mean really!! That is a case of bad management at a bank if I've ever seen one!! Needless to say I WILL NOT go back to the Gaines School Road Wells Fargo Branch!! Now hopefully, the other branches in my area aren't like this one!!
1550 Timothy Rd Ste 104Athens, GA 30606
Serving the Athens Area.
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