Writing this review from an owner's perspective who used this company to manage my property for several years. When I first started with the company, Hank was in charge. I have had issues ever since the new manager took over. I had to have several conversations over many months to find out why I was getting charged every single month for landscaping when there should be no need to mow my property in the winter months. I then had to explain how the bill should clearly state what is being done for the $100 each month; I wanted a more detailed accounting for how my money was being spent. Then during turn of the property for a new tenant they spent $600 to 'paint' without first getting my approval. It clearly stated in the contract that they need owner approval to spend more than $300. The excuse was that they didn't have enough staff to make phone calls because they were too busy during that time to let the owner know beforehand. In addition, I was charged for 'cleaning', removing items from the ceiling and filling holes which should have been the onus of the tenant to do prior to leaving the property. This all came to a head when the AC went out last month. This company does not know how to deal with a home warranty. I was informed on a Saturday that the AC was out so I contacted the home warranty company then let Joiner know that the AC repair company would contact them to schedule an appointment. I asked for a call back on Monday and I was told no one was in the office on the weekends and no one would be back in the office until Wednesday because of the July 4th holiday. I told them I hoped the tenant was alright with waiting that long but that was unacceptable. I was then told later by the tenant that they threw me under the bus by stating I was the reason they had to wait until Wednesday. Poor communication from the management company not to mention unprofessional to put the blame on the owner. If I was to coordinate with the tenant, I should have had the tenants contact information and then why would I need to pay Joiner?! Due to the additional time without AC I had to offer concessions to the tenant which meant that I wouldn't have enough money to cover my mortgage again. Then, Joiner tells me he is terminating managing the property, because this is 'outside the way they normally operate'. Because they can't handle the responsibility of dealing with emergency maintenance issues, he quits. Well, I say good riddance. The tenant is also happy to not have to deal with them any more.
Don't be fooled by the cheap rent and good locations. There were so many maintenance problems with my apt(a literal hole in the wall when I moved in) and common area problems were seldom fixed (broken lamps in common hallway, huge gash in outside door). You have to fight for your own parking space on Game days, there is no mailbox for you to send out mail on site, and on top of all that, when you move out, they charge obscene amounts, such as $100 to paint over a few wall smudges and $40 to simply clean a toilet. Trust me, it's worth shelling out a few more bucks to live in a place where the landlord actually cares about your home.
My wife and I have been with Joiner and Associates since 2013, and each time we had an issue maintenance wise, all I had to do was to contact Joiner and within one to two days the issue was taken care of. Hank Joiner and the Joiner family have always been professional in every manner of the way they handle their business responsibilities. I would highly recommend the Joiner family to anyone looking for a place to call home.
Great and friendly service. Very accommodating and very pleasant to rent from. Excellent management and very easy going which made me feel comfortable and as if I were working with a friend rather than a businessman. I was very pleased with how responsive the management team was and I was able to resolve any issue I had in a timely manner
DO NOT RENT FROM JOINER. My roomate and i just moved out from their Mathis building and we could not be happier. Yes they tell you you can conveniently pay online, but they are going to charge you $21 "service fee." My roommate and i lived with a jammed door for months, and the building had fleas. I personally had to go buy stuff to kill fleas because they said that it was "an old building and there was nothing they could do." They also took out $110 dollars from our security deposit, even though we left the place in better condition than when we moved in. They are awful, my worst experience in athens so far. They deserve less than a star. DO NOT RENT FROM JOINER.
These people are rude, unprofessional, and slow to respond. My fiance had to threaten litigation in order to get them to make substantial repairs. Due to their negligence, she had health problems that were exacerbated. Even now, they are being slow to respond on repairs - we are seriously considering litigation against them. Do not rent from them - you'll regret it.
I love the convenience of paying rent online. Quick responses to my emails and service requests. The Joiner staff is extremely warm and friendly. I'm always treated like a friend and neighbor, not just a client. I've rented several places in town, and without a doubt they are the best realty company in Athens.(Do not confuse with Joiner Management. These great folks are on Prince Ave.)
DO NOT rent from Joiner Associates. Above all, they did not follow state law concerning walk-through inspections or return of security deposit within 30 days. They tried to nickel and dime me by taking $50 out of my security deposit on two separate instances for not "taking a wet cloth" to a screen porch floor and then for repairing a screen on the porch which had already been repaired. The first instance was outside the parameters of the lease and the second outside state law since it was more than a month after the move-out inspection. On more of a personal level, they treated me with no respect or privacy. They would show up at my house unannounced. They dined across the street with my neighbors and then emailed to comment on my xmas tree. They sent emails demanding that I share my Pandora station. In the middle of my lease they removed premium cable stations without advising me. They emailed after move-out asking for my forwarding address although I had given it to them prior and referred to my new residence as "wherever it is" suggesting that because I no longer lived in their house that my new residence was of no importance. These people are pretentious, rude and greedy.