Great food, but had a horrible customer service experience. Owners weren’t willing to listen to reason. Ended up calling corporate and they apologized profusely for how we were treated. Would definitely visit the Chattanooga location, but the Athens location needs to learn basic customer service before we return.To add: The server tried to overcharge, I have photos of receipts proving they never tried to rectify the situation until after we were threatened by the owners who weren't even present. (They yelled at us for ruining their night over the phone.) In the end, they took the upcharges off without a word. We spoke to corporate the next day, and they confirmed we shouldn't have been upcharged in the first place. Still awaiting an apology for the lack of basic customer service and threatening to arrest a family in front of their 2 and 4 year old kids. We had no problem paying for what we ordered how we ordered it. We never asked for discounts even though we were celebrating two birthdays on the day of and had a veteran who would have been eligible for a military discount.
1125 Prince AveAthens, GA 30606
From Business: Founded in 1972, Popeyes Chicken & Biscuits is one of the largest chains of quick-service restaurants in the world. Its restaurants serve mashed potatoes, Cajun-b…
3210 Lexington RdAthens, GA 30605
From Business: Since 1977 Bojangles' has been serving customers our perfectly seasoned chicken, made-from-scratch biscuits, signature fixin's, and Legendary Iced Tea. Our biscui…
Love the decor. Wife and I went. We actually enjoyed the atmosphere. The ceiling tiles and fixtures were items my wife commented on. The service was spot on. I enjoyed the prompt service. Their facilities were well stocked. The cook was friendly when asked about the experiences they have had in the location. The only gripe I have was that they did not open this one sooner. I have had bad experiences with other Zaxby's. Not sure whom runs this one. But they need to be placed at a higher level so they canoversee the training of others.
Amazing fried chicken! Takes a while to serve up, as it's freshly cooked, but worth the wait! Great place with some character.