The food service and drinks are above normal. We always enjoy our food and service at the Craft. Please visit them and I am sure you will enjoy.
Great food, but had a horrible customer service experience. Owners weren’t willing to listen to reason. Ended up calling corporate and they apologized profusely for how we were treated. Would definitely visit the Chattanooga location, but the Athens location needs to learn basic customer service before we return.To add: The server tried to overcharge, I have photos of receipts proving they never tried to rectify the situation until after we were threatened by the owners who weren't even present. (They yelled at us for ruining their night over the phone.) In the end, they took the upcharges off without a word. We spoke to corporate the next day, and they confirmed we shouldn't have been upcharged in the first place. Still awaiting an apology for the lack of basic customer service and threatening to arrest a family in front of their 2 and 4 year old kids. We had no problem paying for what we ordered how we ordered it. We never asked for discounts even though we were celebrating two birthdays on the day of and had a veteran who would have been eligible for a military discount.
Great food. Great service. Great drinks. What more could anyone ask for?Off the beaten path so not so crowded as in downtown Athens. Worth the extra 2 minutes. And plenty of parking.
Love the decor. Wife and I went. We actually enjoyed the atmosphere. The ceiling tiles and fixtures were items my wife commented on. The service was spot on. I enjoyed the prompt service. Their facilities were well stocked. The cook was friendly when asked about the experiences they have had in the location. The only gripe I have was that they did not open this one sooner. I have had bad experiences with other Zaxby's. Not sure whom runs this one. But they need to be placed at a higher level so they canoversee the training of others.
The food is professional quality but it's a tiny little place that's hard to spot from the road. It's a seat yourself kind of panera style but the food is awesome quality
Delicious burgers for meat eaters and vegetarians, also have various fry dipping sauces. Limited seating inside but can have dogs if you sit outside
Amazing fried chicken! Takes a while to serve up, as it's freshly cooked, but worth the wait! Great place with some character.
Excellent food but very pricey. Service was a bit slow. If you plan to eat lunch avoid this place at all cost. This was our first time and there were five of us. Still the food was great and we will probably go again. Us retired folks can eat anytime.
I stop here once a week to pick up dinner my favorite the dubliner
I love stopping by after work and grabbing my favorite meal to go, Mandy is my favorite server when I call in she knows my order. Zack is the owner if u have a problem he jumps on it to make sure you happy.