STAY AWAY FROM THIS STORE!!! For the record, this is the very first negative review I have EVER written. The review from "Steeberjoe1" is spot on. I'm not very difficult to please. I was patient even after 4 months of still not receiving my order. At first they said, "It should be arriving soon". Then after several weeks of still not hearing back from them, I began to push for more information. The answer from then on was "The owner is handling it. I can't help you." However, the owner refuses to speak to me or call me back. The employee repeatedly made no effort to help, not even a simple call to the supplier to find the status of my order shipment – as if instructed not to. The employee admitted pretty quickly that the owner is nearly impossible to communicate with and would likely not be calling me back. Coward. I asked when the owner would be there so I could call back myself at that time and they were frankly dishonest, changing their story from "The owner just pops in, and I never know when that will be" - to "The owner never comes into the store and doesn’t answer when I call him". When I asked to speak with the office manager (desperate for some kind of resolution), I was told the owner is also the office manager… Wait, the one who also never comes into the store? There is a clear lack of managing/leadership ability. **What angers me the most is the owner's inconsiderate attitude and complete disregard for my child who still has no crib to sleep in after 7 months of dealing with this store!!!! I am biting the bullet and ordering from another place, whose customer service has been wonderful so far, despite having to wait the standard 12 weeks for my order to arrive. I have requested a refund of my deposit from Rattles & Rhymes, which likely they have already spent…still no word back. I write this so that you can avoid a situation like mine by buying your baby products from an accountable, professional company --- from my experience, this store is unfortunately not that place.