I put a lot of points on service because I feel like I'm being helped and not ignored. Think about it, most of us do not shop at a hardware store as much as the supermarket, but when we're in a hardware store, we're really out of our element. I've gone to the big box stores, but most of the time I'm wondering through it looking for one or two items and it takes me an hour trying to find them or some help in doing so. Thank goodness for stores like Ace Miners to have helpful people on their sales floor to approach me and assist my search and advising. AND then of course they have fresh popped popcorn for the kids, me included.