I used to come every weekend in this place since I became disabled I give them my laundry my laundry is full of lent all the time I always pay for bounce and the softener they dont!So I bought these wool balls so i told thus guy at night to make a note that i like to these balls in put in my laundry to wash he refused so disappointed when Hank was there I never had any problems ! !! The sad thing is that I know owner so sad!!!!