Very unprofessional. They had my dress for three weeks(i only needed a hem at the bottom and straps put on) and when I went to pick it up they had not done anything to it and proceeded to tell me nothing could be done to the hem of my dress. And the straps were not on. My dress was sitting in a pile of clothes and made me wonder how they've been treating it all these weeks. They also threw out the nice bag my dress came in. Needless to say I was very unhappy and will never be going again.