DO NOT patronize this store-you will not believe this story! I bought a phone (gift) from here that was not in stock, thus shipped direct from AT&T. Husband decided that the 6+ was a little too big. Walked into the store to exchange it a week later. The first thing out of the unkempt female manager's mouth was "there is a $35 restocking fee." As I tried to explain she absolutely did not tell me that, she ran over my talking with "oh yes I did, I tell all my customers that without fail." I said no, you did NOT tell me that. She insisted and would not let me get a word in edgewise. Next issue was the fact that she unilaterally added a $6.99 Mobile Insurance fee to the line, AS WELL AS onto the iPad I also purchased. She said she told me about that. I stated that I NEVER, EVER, EVER purchase insurance on any retail purchases. They are a scam. Of course she never heard me tell her that because she continued to talk over me. Getting very frustrated, both my husband and took the tact of talking louder to Jessica, in the hopes she might hear what we were saying over her own endless talking. She then had her little side kick, who was a complete newbie, call the cops on us!!!! Can you believe it! Three local cop cars responded with sirens blaring. You just can't make this stuff up. The contract she claimed I signed, did not have my signature. It also did not have my initials in 4 places which would confirmed my acknowledgement of the restocking fee. When I challenged her about no initials, no signature by me or her on that contract, she said "oh, we don't make our customers sign." I told her then it's not a contract. After having her remove the Mobile Insurance, and printing out proof, she said because the phone was shipped to me, I could not return it the store anyway, and I would not have a restocking fee when sending it back to AT&T. (And THAT is precisely why she did not actually mention a store restocking fee!!!!!!!) If she had listened to what we wanted, looked at my contract in hand, she would have figured this out (maybe) in the very beginning. But she was too bent on talking over us to figure that out. And she invited me to not return...unreal!
105 N Washington HwyAshland, VA 23005
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