At McGeorge's Rolling Hills I have experienced the most impressive customer service. A few months back while en route from Maine to Florida I located your business; I was towing an Aliner camper. I had been struggling with opening/setting it up and feared the springs were in need of a replacement. So without an appointment I headed straight to your service department.I was promptly greeted and assisted, despite the fact the department was busy. I was helped by Art & Jarrell and both made me feel welcome and listened to my concerns. A technician (I missed his name but starts with a K) took responsibility of my camper and within 30 minutes he had addressed and corrected the problem! Couldn't believe it. He was VERY thorough and conscientious.I cannot begin to tell you how relieved I was to have the problems fixed but I was also overwhelmed by the quality of service. Not only was everyone on the team courteous and professional, but the issues were resolved with a complete explanation for a reasonable charge! While my dogs and I waited, I made some purchases of various items I had not found elsewhere. It was a "win-win" for me!I have friends in Va who I have shared this experience with, may my small efforts to promote your business be returned to you 100 times over!The trip I had was not planned, I was responding to a family emergency. The care & service from McGeorge's certainly renewed my faith in human nature and American standards of customer service. I thank you greatly!!
Great work.......keep it up guys. Rebuilt one of my service trucks front end complete. Got it back to me in less than 24hrs. Thanks , www.masterand…
8910 Burge AveNorth Chesterfield, VA 23237
From Business: Hayden's RV's is a small family business who cares about their customers. Established in 2004, we have a history of sales experience that goes back to 1966. We ar…
We would like to express our thoughts about our experience last Tuesday at McGeorge RV. We were pleasantly greeted upon entering the store by Kevin McGeorge. After introductions, he asked us several questions about our interest in a new travel trailer. Then Kevin asked us to his desk are to be able to get more information to be able to match our needs with your stock. His “discovery” abilities are phenomenal. He easily acquired information without being invasive. He then asked us to look at a trailer that might meet our needs. Before entering the trailer, he walked us around it and demonstrated the features impeccably; he then took us inside to view it. He allowed us to look around before explaining the features and benefits, and then explained both, in addition to the benefits of the manufacturer. We were very impressed with his skill.He then asked us if we would want to look at other inventory, but he had matched us very well with the information he had gathered and there was no need to look further. We are very happy with our purchase.
Last Monday, my husband and I were in their store and from the time we turned onto your road we were totally dumbfounded with the customer service we received. Being in customer service for 45 years, I know what the norm is. Their staff went above and beyond anything either one of us has ever seen before. We went there for a $7.00 part and were treated like we were spending a million bucks! Heather in the parking lot, Brian, and two other guys (didn't get their names) Taz, Kevin and many more were very kind and helpful. We went back the next day and spent $400.00, everyone that day were just as kinda and courteous, just wanted to let you know. I will definitely tell everyone about our great experience at their business. Thank you for your time!
I really appreciate the all around excellent care my wife and I received when we went into McGeorge's, from sale to delivery and beyond it was a great time. We also obtained a new lock assembly that works like a charm! Thanks again for the flawless assistance, you will be recommended to anyone we come across looking for an RV.
Kevin is an excellent salesperson. He was very easy to talk to & went above & beyond our expectations. The entire staff at McGeorges RV is very friendly & welcoming. Everyone had excellent knowledge of your product & was very willing to help. We have already recommended Kevin & McGeorges to our friends and family.
We purchased a 5th wheel, and needed to trade it in for a different one. Nick was very good to work with. He has called a number of times to check if we things were going good, and to see if we needed anything else. I will and have recommended McGeorge's. This is our second purchase are very satisfied.
Bob was exceptionally helpful during our test drives and comparison of RV models. We did not feel rushed. Liked Bob individualize attention. The dealership offered a fair trade-in value and offered a nice discount on the new RV. No haggling, hassle free. Very happy with the dealership and RV!
I believe it was Melvin or Ryan who did our walk through. He was very knowledgeable and helped us equip the RV with sewer hose ensuring it fit in the bumper as well as installing some bug screens over the vent covers. This truly helped make the RV fairly turn key as far as we were concerned.
This was the second RV we purchased from McGeorge's and we were just as happy with all of the help and information provided. There was no doubt in my mind that when I was ready to purchase another RV I was coming back to you guys!! Good job! It's nice to have someone you can trust.
Loved dealing with my sales guy. If he didn't know an answer he was quick to find out the answer by checking with the manger or a related department. Look forward to coming back in the next couple years to upgrade. Having a blast on the weekends. Thanks so much.