Terrible experience. Both the doctors office next door and the Visionworks facility itself. Poor service, poor follow through. The receptionist at the doctors office is totally incompetent. I asked if I could come by to pick up my prescription, she said that they closed at 4:30, but she would leave my prescription with Visionworks side for me, I drove all the way there only to find that she hadn't done it, and the staff at Visionworks seemed disinterested in helping me. I had to come back the following day only to find that my insurance didn't work there, this is after I was told that it did and they wouldn't give my prescription until I paid the full amount for an exam. I would have never gotten the exam there if I hadn't been told by receptionist that my insurance was good there.The Visionworks side did the same thing, told me my insurance was good there, it's the reason I came there, only to be later told that no, my insurance wouldn't work there. I won't recommend either of them to anyone, and won't do any business with them ever again. I would give them 0 stars if I could, Go somewhere else to get your glasses/contacts.
417 Biltmore AveAsheville, NC 28801
From Business: Dr. Cahan provides complete and personal eye care. We foster a caring environment and use the latest technology. We are cost conscious and offer quality eyewear a…
I had LASIK eye surgery with Woolfson last Wednesday. The preparation for the surgery and the surgery itself went well. My consultation and pre-op exam were done with my local eye doctor, but I was given informational materials from Woolfson to read over before the surgery which were very helpful. When I went in for the surgery, the staff was very understanding and patient with payment, which for me was complicated by a discount I received as a returned Peace Corps volunteer and the subtraction of the last 4 post-op visits from the price (which I will be getting from an unaffiliated doctor). The eye examination and group meeting in the waiting room before surgery prepared me well for the surgery and got me in a calm mindset. While I had breakfast and a Sprite before the surgery, I got dizzy and had to lay down on the floor twice afterwards. The staff was very understanding and helpful, bringing me chocolate in my passed out state. Dr. Woolfson was also great and called me the day after to make sure I was alive and recovering.There are a few things I feel could be improved by Woolfson for the process of getting LASIK surgery. First, the directions for administering prescription eye drops, which I purchased before going to Woolfson, found on the informational sheets that came with the drops was different from the directions noted on the ‘SBK Post-Procedure Care’ sheet provided by Woolfson. For the antibiotic Zymaxid, the prescription sheet noted to ‘Instill one drop into each eye at bedtime BEFORE surgery, then 4 times daily for 4 days into each eye’ while the Woolfson sheet noted ‘Use prior to going to bed DAY OF surgery, then 4 times a day for 4 days.’ As a result, I put Zymaxid in my eyes the night before surgery. For the steroid Pred Forte, the prescription sheet noted to ‘Instill one drop every 1 hour after surgery, then 4 times daily for 4 days into each eye’ while the Woolfson sheet noted ‘Use hourly day of surgery PLUS TWO MORE DAYS (waking hours only), then 4 times a day for 4 days.’ In the future, I would suggest making the directions for these prescription medications (which are not only used for LASIK procedures) clear before the surgery.Next, a crust has gathered on my eyelids and around my eyes over the past week from taking the drops. This crust is painful because when I use Liquid Tears or when I put new drops in, the crust can be absorbed by the drop and re-enter my eye. I’m unsure if this happens with most patients, and it may be from the way that I have been taking the drops (I close my eyes for 30 seconds each time after putting them in). But it would be good to inform patients in the future of this risk and how to mitigate it.Lastly, I had trouble finding prices of the different procedures on Woolfson’s website. LASIK eye surgery was very expensive for me, being a poor returned Peace Corps volunteer, and I wanted to make sure I knew exactly how much the surgery cost and what I would be paying for. I did not receive an exact cost estimate until a phone call 2 days before the surgery. While I understand that the prices are different for each person, it would be good to at least have estimates or general costs on the website.I hope this feedback is helpful in improving the LASIK experience for future patients. Overall I had a great experience and I would recommend Woolfson to others in the future!
The staff was extremely friendly and helpful, and the doctor was very knowledgeable and thorough. I would absolutely recommend this practice.