Oil change, inspections and more!!! GO HERE!!! Exceptional service, honest and reliable. Been going here for many many years.
240 Biltmore AveAsheville, NC 28801
From Business: Our experienced service department will keep your vehicle in top condition. We use the latest diagnostic technology to provide high-quality service and quick turn…
I just went to them for an oil change on 11/25/14 at the Biltmore Forest location & they recommended several things (3 types of flushes etc based on mileage) that I couldn't afford nor felt I needed & it just seemend when I turned down those upsales the friendly customer service was lacking. Also when I drove off from Snappy Lube I found a handwritten note in my car saying "Brake Lights don't work" & they never mentioned that too me - pretty important one to mention. I then tried to replace by fuses & bulbs & that didn't work so then I knew my switch was out. I did call them back & they did say my fuses & bulbs were fine but that is why they left a note - but it would have been nice if they had mentioned that they already tried the fuses & bulbs & let me know in person instead of a hand written note left in the car. The customer service can be MUCH improved however I did speak with Upper Management & he was very nice & said they would try to improve on this & that Manager works at the Airport Road Location.
I would say to be very cautios about the upsales that are un-needed. Also make very the cos t of an oillchange because mine cost $51.00 because I did not use their brand of oil. I used havoline 5w30 which is a stanard oil that they charge almost $20.00 extra dollars for . Place is a complet RIPOFF. I would not have given 1 star but I had to give something.