At first i loved the place .everyone was friendly ..Untilvi actually started service with them ..Now multiple i have went to pay my bill the day its due and my services still get cut off .. I think its absurd that i make sure i make my payments.. preventing that the services get cut..If they could do a little better maybe ill give them a better rating.
Customer Associate Ashley, at the Tunnel Rd. store, switched me from the unlimited data plan I was on. to a 2G plan against my wishes and then lied about doing so, I was told by a previous assiate that they would push me to switch but not to let them. At the end of the transaction I asked again, just to clarify that I was still on the unlimited plan, and she assured me that I was. I find out later online that I had been switched. Verizon sales associates are pushed to get customers out of unlimited plans and get a bonus when they do. The 2G plan, which is their lowest costs more than the unlimited plan Ihad. So why would I switch? Shame on you Verizon, and shame on you, Ashley for lying.