Hey OWNER! Get staff with manners and common courtesy!!!It has been a dream of mine to see this grand house as I am a huge fan of architecture. When I finally arrived here and found out it was $50 a person, I felt it was worth the cost even if our trip only allowed a few hours for the stop before needing to continue on our way. It was very cold and after getting off the shuttle to see the house, I hurried up the steps and was greeted by the rudest lady. She scolded me for running up the steps and stepping over a chain when all I wanted to do is speak to a worker to find out how to get in the house. She talked down to me like I was a child and said I would bust my face like I don't know how to balance at 38 years old. Her rude attitude didn't stop there. She saw I had children with me who were freezing and showed no concern but continued to patronize me asking me if I paid for my entry or if I thought I was getting in for free. (of course I had tickets -duh) Her rudeness completely spoiled my mood, made me feel unwanted, and ruined my visit. Nobody wants to travel hours, pay high entry fee to be treated like you are not welcome. I would have left after my encounter with her and tried to get a refund if it wasn't such a rare opportunity me being in town to see this home. The house isn't that cool when it is full of jerks.