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General Info
Our mission in the West Asheville and Leicester area is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Email
Extra Phones

Fax: (828) 254-3553

TollFree: (888) 720-7281

Services/Products
Banks
Brands
State Farm
Payment method
amex, discover, master card, visa
Categories

Reviews

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Sandra S.

07/14/2015

Overall

In 2007 most unwanted a motorcycle so I finally gave in after much deliberation and went and turned for my son to get a motorcycle the same day that we purchased the motorcycle we went to Wayne Smith's office and work with him personally not another person but with Wayne Smith purchased the hospitalization insurance and the coverage but we needed that were allowed for motorcycles because you cannot get the same coverage with a motorcycle as you can with the car and I wanted him to be safe and have everything he needed we spent $45 I believe that day with the check that I wrote and got a basic general receipt for the money not saying what the product was that I bought I've been with State Farm and Wayne Smith for several years and trusted them and have no reason not to trust them less than two weeks later unfortunately my son had a horrible motorcycle accident resulting in more than 9 breaks 3 in his back his hips both of them broken nearly off with in traction 3 surgeries later over a million dollars worth of hospitalization when I called the day that Steve my son had the accident and spoke personally with Wayne Wayne said I'm sorry you have no coverage out of the hospital my son got out of the hospital I then call Dwayne back and ask what happened and he says well if you can provide me with any information regarding and stating that you have coverage with me then I'll look at it and we'll go from there well I had a basic general receipt is all that I had from his office I had my notes that I had taken I could have written anything down and I could have lied but I wasn't being the one who is deceiving he was so to make a long story short we were there we did not get anything Wayne said that he did not do that he basically called me a liar so then now here we are in 2015 and we have swapped dog eating really which is an amazing agent I wish we had him from the beginning because we had an accident over the last week while we were on vacation or toilet overflowed and ruined our bathroom floor so they say they'll drop your insurance on your home if you have two and three or three and five years claims against your policy well we've had to claims against our policy and it looks like 6 years one of them was paid out one was not the one that was not paid out with our roof where Wayne himself had to know I did the killing and I just found out today that Wayne should have told me that I can withdraw that clean then so it would be counted against me well guess what when screwed us over again good ol Wayne Smith now I hope that he's not doing this to anyone else out here but I tell you what I am going to tell everybody I know what kind of agent Wayne Smith is with State Farm that he does not stand behind his product his company and he does not take care of his clients thank you

Details

Phone: (828) 254-3551

Address: 268 New Leicester Hwy, Asheville, NC 28806

Website: http://www.waynesmithins.com

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