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Location & Hours

Main Location

43 Oakland Rd

Asheville, NC 28801

Hours

Regular Hours

Payment

Payment Method
master card, visa

Other Information

Other Link

http://www.ourfamilydoctorasheville.com

Categories
Physicians & Surgeons, Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Public Health

COUPONS & DEALS

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Reviews

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BabooKitty

01/01/2012

Provided by Citysearch - 
Overall
Practice change is change for the worse!!!

This a review of 'Our Family Doctor'; 'Ravenscroft' no longer exists. Any review of 'Ravenscroft' prior to September of 2011 should be removed as it is not the same practice and the staff has completely changed, with the exception of three doctors and maybe one office staffer. My husband and I have been satisfied, happy patients of 'Ravenscroft' and Dr. Jodi Schwab since 2002. Our impression of the new staff was that they do not care about their patients so please take any testimonial you read on their website with a grain of salt and think long and hard before you decide to put your health and the health of your loved ones at risk by choosing 'Our Family Doctor'. I have had two major surgeries this year and desperately needed a refill on a medication that you cannot stop taking without serious side effects but their incredibly rude receptionist gave my husband the brush off and treated him like scum and basically told him to get lost and then proceeded to slam the glass window at the front desk in his face! We have always been excellent patients, have BCBSNC, and are kind and courteous when dealing with their office and medical staff. I was never told I needed an appointment to receive a refill for an anti-seizure medication and never needed one when it was 'Ravenscroft'. Had I known I was out and needed an appointment I would have scheduled one before the holidays but we were not informed of their new protocol. Also, I was recovering from a difficult surgery and could barely shower, let alone make it out of the house, but I would have done my best because they NEEDLESSLY put me into severe, life threatening withdrawal symptoms and almost on the brink of suicide. My husband and I are middle aged professionals and both of their receptionists made him feel like a criminal. We saw Dr. Schwab when she returned from vacation and there was no record that we had ever been in inquiring about the refill and the horrid receptionist NEVER offered to make me an appointment with Dr. Polanski who was seeing Dr. Schwab's patients and was the on call doctor that day. My husband was the ONLY person in the waiting room and was there for 25 minutes and saw no one enter or exit the building- the staff simply could not be bothered to see me because it was the day after Christmas and they wanted to go home. Mind you, he was there an hour and fifteen minutes before they closed and explained that one of THEIR patients (of NINE YEARS) was SUFFERING AND NEEDED MEDICAL CARE! We left TWO messages with a medical assistant and our calls were not returned and the prescription was not filled. They also ignore any fax, electronic or traditional, which is INEXCUSABLE and NEGLIGENT! Please look elsewhere when choosing a primary care doctor for you or your loved ones. The practice is not the same and I will never step foot in their offices again and have to deal with the rudest people I have ever encountered in the medical community. We have sang their praises to many, many people and now feel horribly guilty because the new practice is nothing like 'Ravenscroft' and all of the warmth and compassion and excellent patient care of the past is GONE! I had previously written several 5 star reviews of 'Ravenscroft' and wish I could delete them. I do not want to promote the new practice in any way and will tell all of my family and friends who are patients there to abandon ship. The WORST EXPERIENCE WITH AN OFFICE STAFF AT A MEDICAL PRACTICE EVER!

DeborahsharonSmith

07/14/2008

Provided by Citysearch - 
Overall
Customer service and friendly employees

When I went to Ravenscroft for the first time it was after spending 10 years of going to doctor after doctor. I felt used abused and was about to give up on life due to the pain, confusion, unresolved medical issues and just plain out medical personal treating me like a number, even worse treating me like a quick buck. I went to Ravenscroft based on my husbands request and brought along about 8 years of medical records, tests and surgery and emergency room visits reports. I met with Dr Wizeman and his assistant who talked with me answered many many questions and after a few months have totally changed my life. I still have a long way to go and know now that my medical issues are REAL not in my head, and the time delayed in treatment makes my medical issues harder and longer to get a good handle on. Thank God for every person I have been in contact with there because each one has been a help and a step toward getting my life back were it should be, living instead of wishing it was over to end all the agony I went through everyday before meeting my medical superheros. Anyone wishing to have a doctor who cares and a medical staff that treats you the same way they would their family , needs to call and make an appointment with the closest thing you will ever see to that old fashioned, house call, friend of the family doctor of days gone by and give this wonderful team of professionals a call because it had to be magic that brought this dream team together and once the word is out it will be hard to see what REAL doctors and a great staff can actually do for your mind , body and soul.

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