150 Bleachery Blvd, Asheville, NC 28805
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Yesterday morning I brought my Siberian Husky, Bloo, to be groomed. She is very small for a Husky, weighing barely 40 pounds. She was going to be shaved, and have her nails ground. I explained to the groomer that Bloo is very sensitive, especially about having her paws touched, and that in the past she has needed to wear a muzzle. I also disclosed this while making my appointment online. I dropped her off at 11:30. Tamlyn said she would call when she was finished. She called at 3:10 explaining how upset Bloo was, and told me the dryer was making her very nervous, and asked me (somewhat accusingly) "Has she ever even been groomed before??" Yes, she has. Many times in her 8 years of life. She then told me it would be "about another 45 minutes", and told me she might leave her head with a lion's mane because she seemed really stressed. I agreed to this. At this point I went back to your store and somewhat aimlessly wandered around, waiting for another call from Tamlyn. Eventually I just sat on the benches outside the grooming center and waited. At around 4:20, I see Tamlyn leave, apparently going on break, or leaving for the day. I then went inside and asked if my dog was done being groomed. An extremely nice you lady informed me that she was finished, and suggested that I pay first. This should have been a red flag for me.I think they were expecting me to be rude, or were anticipating my being angry when I saw my dog. When I finally got Bloo back, I couldn't believe I had paid for this to be done to her. The fur all along her stomach and legs is ragged and uneven. Almost bare skin in places. Around her neck where her cut meets the "lion's mane" is all different lengths, also ragged, and ridiculous looking. The woman explained to me that Bloo had tried to bite Tamlyn several times, "like really biting her", to which I am extremely apologetic. But I disclosed, several times, that she has needed a muzzle in the past. She is not aggressive, she just nips when she is afraid. And, as mentioned before, she has been shaved many times before with a professional, clean, and precise outcome. All without sedation- Which was suggested to me at check-out. Please understand, I am NOT saying "This is your job. It's okay if my dog bites you." I am saying I was not offered courteous and professional service from your location, and I will absolutely not come back again. No matter what my needs are. And I will surely not recommend you to anyone that I know who owns pets. I have worked in customer service for over 10 years, and feel that I treated your employees with more respect than I was shown despite the circumstances.
IF YOU HATE YOUR PET GET THEM GROOMED AT PETSMART! I TOOK MY POODLE BUDDY TO GET GROOMED BY THEM AND HE CAME OUT BLEEDING WHERE THEY CUT HIM IN SEVERAL PLACES. I HAD SHOWED THEM WHERE HE HAD SOME BUMPS AND INSTEAD OF BEING CAREFUL THEY JUST CUT THEM OFF, NOW THEY ARE WORSE THEN EVER! THEY DON'T EVEN KNOW WHAT THEIR SIGN SAYS THEY WILL DO AS FAR AS GROOMING, EXPRESSING GLANDS, TRIMMING NAILS, AND SO ON. I WILL NEVER TAKE MY DOGS THEIR AGAIN!!!!!!!
I have shopped on several occasions at Petsmart and found the establishment to be exceptionally clean, well stocked, and having a pleasant atmosphere. We have dogs,cats and exotic birds for which we were having difficulty finding their supplies/feeds locally. We were having to mail order the parrot's supplies which was inconvenient.. However, Petsmart had a wide selection of feeds/supplies at a reasonable price ( compared to other local large pet supply chains).. I definitely recommend Petsmart!