The Omni Grove Park Inn
290 Macon Ave, Asheville, NC 28804
Phone: (828) 279-3107
TollFree: (800) 438-5800
Omni Grove Park LLC
Sunset Terrace - Grove Park Inn
The Spa At The Grove Park Inn Resort
The Omni Grove Park Inn Spa
Parking: Paid, Free, Valet
Wheelchair Accessible: Yes
Pets Allowed: Yes
Beware the parking lies. All signs state $10.00 for first three hours. Irritated by new parking charges since Omni took over, but figured part goes to charity, so go with it. there about and hour, pay with a $20, got $5.00 back. Used call for help button, told to come back up to customer service. No, because there is a line backed up a mile long of folks coming to check in. Told to wait where I was, someone coming. 10 minutes--called on phone to hotel. "Someone is coming soon." 30 minutes, security shows up who knows nothing, "you need to leave", No, I was told to wait here. Eventually,(after being threatened by security and bus driver) manager shows up. First info from him--you need to go up to customer service. Once again, no, I have to be somewhere in 30 minutes. After continued threats, manager suddenly changes story to "we charge $15.00 at certain times due to high volumes at hotel." FIRST time I have been told this. Stop on the way out and ask attendant at parking garage entrance about cost. "$15.00 for garage, $10.00 for lot parking."
Everything is about money since Omni took over. Planning to meet with whomever is in charge, but don't expect to get anything other than more lies. Last time I go to buy an expensive gift certificate for Spa......
05/31/2010Provided by Citysearch -
Started out great with the bell hop and the elevator servicers. I will also say that the hotel is very pretty.
Outside of that had a bad experience. For one did not think there was a whole lot to do and you have to pay $80 per person to use the pool for a day that they advertise to you in the TV. Of course you don't find out till you get there about the charge.
In addition, one of the night my fiancee was literally stalked and harassed by the hotel staff. I ended up with her crying uncontrollably in the hotel room on out first night. Turn and run from this place people...
04/23/2010Provided by Citysearch -
I am a regular guest at the Four Seasons, Ritz-Carlton, and Aman properties and without the amazing spa this resort would only be on the map due to it's previous owners, the Vanderbilts. The hotel has seen better days and we were very unimpressed with the room's size and quality. The guests at this establishment are mainly retired citizens and the staff pays more attention to the surnames of their guests than their comfort. We decided to visit the Piano Bar in the evening where the music consisted of Elton John classics and other oldies. The drinks weren't well mixed and it took a half hour for a hostess to come to the table. There are much nicer properties nearby and if you want a true five star resort, stay at the Inn on the Biltmore.
On the other hand, although the spa has exhorbitant prices, the treatments are first-class. If you decide to go, make sure you arrive at least an hour and a half early so you can enjoy their many pools and waterfalls.
I would recommend the spa due to it's quality of treatments, but I would not return to or recommend the hotel.
12/02/2008Provided by Citysearch -
If you haven't pampered yourself with a massage at the Grove Park Inn, then you are certainly missing out on one of the jewels of North Carolina. The Spa at Grove Park has been recognized all around the world. This is just one of the many reasons to visit Asheville.
12/01/2008Provided by Citysearch -
My wife and I treated our family to the ""Thanksgiving Package"", 5 adults and 2 children. This is NOT Motel 6. Words could not possibly be sufficient to describe the experience. I have never seen so many happy hotel employees in my life. We were treated like royalty. The restaurants were all fantastic as was the entertainment. Though I have never been on a cruise, based on the description of cruise experiences from others this is like being on a cruise without the ocean. Even with the economy the way it is, the place was booked, yet plenty of room to move around. You must try this place, but make sure that it is for more than one night. We enjoyed four nights and probably would have stayed for longer where it not for having to go back to work.
03/29/2004Provided by Citysearch -
I stay at The Grove Park Inn (usually 2-5 days) as an ocassional stress-free get-away. The service and accomodations are stellar and the serene ambiance meets my needs for recouping from life's daily challenges. The staff are very serious in assuring their guests are well-cared for and often go beyond the call of duty.
10/16/2002Provided by Citysearch -
The view was so beautiful and peaceful. What was so appealing was the lobby. So huge with big fire places and lots of seating around and a bar that was very neat. You actually felt as if you have stop and went back to another world. The atmosphere is nostalgic. The rooms are furnished with antiques and the beds are great. I could really do a write up on the spa, so unbelieveable you would have to see it to believe it. It is like being in a Greek Palace. All the waterfalls in the hot tubs and it is all all built of rocks and built underground. There is music pumped in under the mineral pool and the steam room is great with the peppermint towels to go around your neck. . Lots of movie stars have stayed here so you might just see on in the lobby.