1282 Brevard Rd, Asheville, NC 28806
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I received a pair of shoes for a Christmas gift. I received a 10 1/2 wide and needed a 10 1/2 regular. I asked the person that had given me the gift where they purchased them so I could exchange them and they said Discount Shoes. I them proceeded to try to exchange them and was told that I could not EXCHANGE them without a receipt. I explained to them that the I would not be able to get a receipt and was told that the policy requires a receipt...NO EXCEPTIONS. They also told me that if the person that had given me the shoes did not have a receipt, they could give me a copy of their credit card statement as proof of sale as well. Like that would happen. I will NEVER purchase shoes from this store again.
Do your self a favor and buy elsewhere where you have piece of mind that you can return them if needed.
I agree with some about the not-so-discounted prices, but the store is HUGE and there are so many styles and brands to look at. I called today looking for a brand of work shoe , and the woman who answered the phone was not only polite, but she even checked the men's department for me before she gave me my answer. That was more than I asked for. Go check them out!
I agree with other posts that shoes are only slightly discounted. However, my biggest concern is Mr. Randy Owens, the very rude, disrespectful owner. Sadly, we left the shoes we came for, and with the intentions to never give our business there again. I would be happy to spend double the price to be treated humanly.
It's possible the store took the previous reviewer's comments to heart because I found the staff really nice and, in the case of the running shoes I bought, very knowledgeable. I'm familiar with prices for the brand Onex, which this store carries, and their price was about 30% cheaper than on-line. I'll shop there again.
This store has only slightly discounted shoes but has a huge problem with customer service. The old people that work there are so rude and disrespectful! I only use that store to try on shoes then I find MUCH better deals online and order them. I get better prices and much better customer service.