Zips damaged my vehicle and will not fix it. Three calls to corporate office and no return calls. Do not use ZIPS!
If I could give a rating of -1 I would. The person who was managing the car wash employees today certainly is not a positive reflection of this company. On a previous occasion, I was not satisfied with the way my car was cleaned on the inside. On this particular day I reminded this person the issues I had encountered on my previous visit. I was asked by this person- manager guy, "Then why are you back?" EXCUSE ME??? This person basically told me that I should go elsewhere for my car cleaning needs. Nice business practices, Krystal Blue Car Wash! Gee, business must be so good that customers are told to go elsewhere. Since customer's satisfaction is not a priority. I refuse to give this company another penny.
Had a car wash today which was a disaster. I paid $29.99 for the managers special which included amor all. When I got the car back only the front dash had been armor alled. I had requested the cargo rubber mat to be washed and it was not as well as the front floor mats . The back seat floor was filthy. I have had this happen repeatedly on several past visits. The middle console in the front was also filthy as was the exterior. I waited as they tried to clean it up but nothing was done correctly. I will not be back. I hate to give it even one star!
I've been using SMAD for the last five years. If there is a better detail service in the area I've not found it and I tried several before finding SMAD. Reasonable prices and pick up and deliver at no extra cost. They always exceed my expectations.
Waste of money. Took two vehicles there over the past two weeks and paid $15 for the full wash/wax. There is no water beading on either vehicle in all this rain. No wax whatsoever was applied.
Absolutely terrible. Never, ever go to the one on Tunnel Road. I went through with my Jeep and the back of it was left compleyely filthy. They would not re wash and told me that the backs of Jeeps and trucks will never come clean in their wash. The people working there, that I dealt with, are unkind and simply don't care. I asked for a manager, they said they didn't have one. I asked for a number to call, they said they didn't have one. As I went to leave I was told that it's because of my aftermarket bumper that it won't come clean. What!? Not sure how my aftermarket bumper affects the entire back of my glass not getting clean. I went to the same one on Patton Avenue to ask them and they said that's crazy! They were so kind, washed it for free, and came out after the wash to make sure the back got clean. Patton Avenue is well worth the extra 5 minute drive! Will never go back to Tunnel Road location.
Like the person below, I always used Chammies. Decided to try Krystal Blue and they are HORRIBLE. I would attach pictures if I could. I posted the car to Facebook afterwards. Did not dust interior at all, had to remind them about the mats. The absolute WORST car wash ever!
They returned my car with the piece around the gearshift out of place. When they came out to fix it they CRACKED it removing it with a screw driver. They then refused to replace the piece for my audi when they called the dealership and found out the piece would cost $250. Do not use them. They are overpriced and you risk them damaging your car. They will not take responsibility for damage they inflict. Now I'm out $170 for the detailing during which they damaged my car, as well as having to pay $250 for the part they broke.
Had a car wash today and they damaged my interior. The manager denied responsibility as he couldn't prove for his internal audit exactly how it happened. What I do know is that I brought my vehicle in undamaged and while the vehicle was in their possession it was damaged. I noticed it immediately when I got back in the vehicle. I reported it before turning the vehicle on. Didn't matter because BEWARE this company will not be responsible for damage while it is in their possession. BEWARE!
I have been a customer of Gorilla Car Wash for years and I really love the new wash on Tunnel Road. The staff is very professional and the manager goes above and beyond to make my experience great every time! The wash does a tremendous job and is very consistent. You cannot beat the value and there are four different washes to accommodate your needs, $5, $9, $12 and $16. I would highly recommend this wash as it is the best in town, if not the state...