I bought a new Miyata Triplecross (Japanese-made) in May 1990 just as "cross-bikes" were making the biking scene. I lived in Greenville NC at that time, 330 miles away and bought the bike while I was in Asheville on business. I was out there about once per month/6 weeks. Anyway, the rear wheel had some wobble and I had several spokes to break. I was 165# so it wasn't my weight. JM Hearn agreed to totally rebuild the wheel so I shipped it to them and got it back in a reasonable time...no charge. Now, 25 1/2 years I am still riding that bike and the wheel never gave any problems. I now live in NW Georgia (Powder Springs) and ride several times per weekon the Silver Comet Trail. BTW, this was a $500+ bike in those days..roughly equal to a $2000 bike today.
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