They are good dentists but do not have a professional, patient-oriented practice or courteous, professional staff. My daughter and I were dropped as patients after I did not follow their recommended dental plan and complained about their charges. They did fluoride treatment on my 20 year old daughter without asking her if she wanted it or not, even though our insurance does not cover it. I made an appointment for a tooth that I broke the night before and even as an established patient I could not get an appointment for 5 days even with pain and broke tooth irritating my tongue. After accepting the appointment and discussing the charges, I received a voicemail from Laura stating we were being mailed a letter & a form to have our records transferred & my appointment for my tooth repair on Monday was being cancelled. I returned the call from Laura & asked why my appointment was being cancelled & the form mailed. She stated that they were dropping us as patients as they do not feel that they are the right practice for us. She also stated that when I went for a root canal two years prior that I was given a dental treatment plan & I had not followed that so they feel my outlook on my dental health does not follow their beliefs, therefore we were being dropped from their practice. This is no way to run a professional, patient-oriented medical practice. Dentists are very easy to find and I already have an appointment for the very next day for my broken tooth even as a new patient at a professional, friendly, dental office. I am an insurance carrying, pays up front for my share of services patient, and should not be dropped as a patient at any professional medical facility just because I do not follow their recommended treatment plan or have a complaint about their charges.
1061 Haywood RdAsheville, NC 28806
From Business: Periodontist, periodontics; dental implants, periodontal (gum) disease/infections, gum treatment, gingival (gum) grafts, treatment for gummy smiles, nonsurgical p…
1021 W Oakland AveJohnson City, TN 37604
From Business: Since our inception, The Regional Center for Oral & Maxillofacial Surgery, P.C. has provided oral and maxillofacial care at the highest standards. With skilled ha…
I think the staff is a great group of people. Dr. Adams is the best he was very gentle.
After procrastinating the dreaded trip to the dentist for way too long, I knew that it was time when part of my “regimented” dental care was to avoid hot and cold food items. Yes, a bad sign, I know. I knew that this was not going to be a simple quick cleaning, followed by, “If everyone had teeth like these, it would put me out of business”, as a dentist once told my 65-year old mother. I had just moved to the Asheville area and began the “dreaded” search through my insurance. I must admit that my search criteria at the time was “no freeway”, “fewest stoplights”, and finding parking during my lunch hour. This very “calculated” search lead me to Dogwood Dental in the Biltmore Village. “Cool,” I thought, ”I can at least do some window shopping on the way and then stop at Starbucks on the way back.” Yes, priorities! (Ha!)Oh my, what a pleasant surprise! Dr. Councill (and his very kind staff) set me at ease right away. Although I was 100% correct on the state of my teeth, Dr. Councill provided an economical treatment plan the first day outlining all of the issues (and benefits) without the scolding I was sure I would receive (yes, childhood memories resurfacing). All my questions: answered thoroughly and patiently. The equipment: state-of-the art. The staff: very attentive. Thanks again, Dogwood Dental, for turning “the dreaded trip” into a true health investment. See you at my next check up…