I choose computer repair shops: 1) Their current reviews 2) Word of mouth (there was none) 3) I look at the background of the store - owners, D&B reports, etc.My computer worked. I wanted minor-safe upgrades for tightened security. I had a problem with both more widely known and used Apple stores in our area. I wanted another option. This wasn't it. Lookswere deceiving.The good:-- small store easily accessible -- two techs -- tech knowledge level-- "listening" where the gentleman heard what Isaid and rephrased it w/his own experience. Thatdidn't play out well.Not good:-- Unanswered email ... One email was missed maybe both but I gave up. They knew about one because I drove over.-- A complete failure on a major request. We "argued" about it. There's no doubt EM had wrong info. While arguable before, it's not now.I wouldn't go back due to lack of trust. I've been doing recent updates myself. I trust me. You'll need to figure out if you trust them.