With Expertise and Professionalism at a 1 rating and Selection at a 2, the rating is closer to a 1 overall and that's what they deserve.I've been there a number of times. Six months ago, I attempted to shop for a laptop but both times got sent out of the store and told to come back another time. I didn't until recently. Tried again - support a local business but with trepidation and skepticism. First fellow shouldn't have been allowed on the floor to show me computers. He was untrained. Switched to a fellow who knew more. Got a price on a notebook out the door. It was high for what they finally offered. But to save trouble would've bought it and dealt with it through Apple, not the store. But I left long enough that I ended up at home. That was an accident but a good one.Contacted a lovely woman at Apple who easily put together what I wanted and saved me about $150 and I trust Apple. It's taking all of two days to get here and I know I'm in better hands with Apple.Everything I ordered through Apple was cheaper.They also did a nasty job repairing a Mac under warranty. I don't trust their knowledge level.I wouldn't go back, not even to help a local business. They failed on repair work and flunked my three times going to attempt to buy a Mac.
Terrible service in copy center! a simple repeat order for rental agreements with one change. Proof promised next day.. Week later nobody can find or tell me what happened! Another charge for set up was mentioned. Left on hold and finally dropped....... What a mismanaged business!! BEWARE!!!
I had a bad experience. Poor communication with my service technician; Paid for more than I needed, and technician installed hardware other than what was agreed upon.Later communication with a manager also left a bad taste. Really just hoping for an apology, but told that I got what I paid for.