I canceled my membership and asked specifically if I could use my two remaining credits at any time and was told yes. NEVER did anyone tell me that my two credits would expire—until now, when I call to make those appointments, I'm told no, they expired, and I can't use them. No willingness to work with me or anything. Sucky customer service (plus one of the therapists digs his nails in during massages, so it's painful, not relaxing).
422 23rd St SArlington, VA 22202
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