Mercy Urgent Care - Richardson Square
3619 Richardson Square Dr Ste 100, Arnold, MO 63010
|Mon - Sun:|
By Appointment Only: No
Services: Medical Services
Last time! First time I visited this location with an injured ankle. They Xrayed it and told me it wasn't broken and to ice and elevate it. Well, I did that for over a week and still couldn't walk on it and I was in severe pain. I was told when I called back it could be broken and to come back in and have it Xrayed again and I would have to pay another office visit. After going somewhere else it was broken. Second time my husband visited he was coughing terribly and was having difficulty breathing, they Xrayed him and discovered he had Pneumonia. They gave him a breathing treatment there and sent him home with an antibiotic and prednisone. Hes still coughing terribly so I called them to inquire about stronger antibiotic but was told We will have to go back & be charged another visit because they will not give him a different antibiotic over the phone. Terrible and very disappointing. People cant afford to keep paying for their lack of good medical treatments.
I took my 15 year old daughter in recently and she was diagnosed with bronchitis. She was given Zutripro. I was unhappy that this cost me so much money to begin with but didn't have time to read the warning sheet until later in the evening only to find out that it isn't recommended for people under 18 and it should not be used in people that have history of mental/behavioral issues. My daughter is 15 and is autistic and has anxiety. So I wanted to talk to the doctor before I gave her this medication. I call and am put on hold for a good half hour. I eventually hung up and called the pharmacy. I was happy with the treatment my daughter received when we were at the clinic but I am NOT happy with the fact that no one could be bothered to take my call and address my concerns.
* I would also like to add that I have spoken to an administrator at the hospital to complain about this. They took my complaint, helped me with my unanswered concerns and said the clinic will receive my complaint and respond. I understand if they are busy but if they can't take my call right away, someone could at least pick up and say it may be a little while. I would have accepted and understood that.
Updated 12/27 - I took my daughter back at the request of our primary doctor because she was out of office over the holidays and my daughter was getting worse. Our doctor had diagnosed her as having Pertussis but the meds were not working. We went back on 12/26 because my daughter was having many coughing episodes that would render her unable to breathe afterward. She would gasp for air. The idiot doctor dismissed the diagnosis from our primary doctor, said she just had a cough and she was fine. As I argued, she made up other reasons for the cough. Allergies. Asthma. This is neither of those things but she talked to me like I didn't know anything. I have put in yet another complaint and we will definitely never be going back. I don't trust them as far as I can throw them and am furious that I am out another $50 for this. They are WORTHLESS!
03/03/2012Provided by Citysearch -
Worse damned service I have ever had. If you have any questions you can't follow up with your doctor. They don't give any contact information, a good time to call or even leave mesages for doctors. NEVER go to this place if you need any kind of real medicine or if you don't want to spend your entire pocket book, for little to no, poor, service. I only gave it one because I can't give it no stars!
07/10/2011Provided by Citysearch -
For someone who has worked at the St Anthonys Urgent Care in Arnold everyones care is going to be different. Our staff is always courteous to peoples needs and alot of us treat children like if it were our own. For the woman who was disatisfied with her sons care with a Kidney Disease: Our doctors are very knowledgable, but WE ARE NOT A FAMILY PRACTICE. They are not aware of extensive medical history, and ARE NOT going to perform tons of tests for something that has the symptoms of the flu. That is why it is always important to see your actual physician if they are available. All of our Urgent Cares are well equipped for handling stitches, earaches, sore throats, sinusitis, small injuries, and injections. We are not the type of place that you go if you are having chest pains, child is nonresponsive, drug overdoses,head injuries, severe abdominal pain or a mangled limb. You have to use a smart judgement and realize that we are a step up from the doctors office but still NOT an ER.
You also cannot expect to have service with in just 10 mintues and be right back out. We are only equipped with a certain number of people. Everyone has to be registered, be taken to a room, have vitals performed, be seen by the nurse, have what ever labs done that need to be assessed, then seen by the doctor. This is NOT fast food service.
Usually the people who write the bad reviews are the ones who expected to be in and out and dont remember that things happen. We have people who come in with a MAJOR MEDICAL problem and have to be dealt with ASAP and sent off in an ambulance. This causes all operations to slow down and longer wait times. People also get upset because they are not given the pain meds that they want or think that they are the only ones here.
01/25/2011Provided by Citysearch -
I took my son to the Arnold St. Anthony's Urgent Care because he stepped on a nail and I couldn't get him into our regular doctor. They charged us $654.00!!!!! We were with the Dr. all of 10 minutes, they soaked his foot, put a bandaid on it, wrapped it with an ace bandage, gave him a tetnas shot and sent us on our way. Seriously what part of that cost $654.00? I don't get how they can charge these kind of fees and we can't do anything about it.
08/23/2010Provided by Citysearch -
I WOULD NOT GO TO ANY URGENT CARES....1 YEAR AGO I TOOK MY SON WHO WAS VERY SICK (THEY TOLD ME (THIS URGENT CARE) HE HAD THE FLU AND HERE IS SOME MEDICINE....ONE WEEK LATER STILL NO BETTER, HAD TO RUSH HIM TO CHILDRENS HOSPITAL. THEY TOLD US HE HAD A REAR KIDNEY DISEASE AND JUST SATURDAY I TOOK MY DAUGHTER TO THIS URGENT CARE WITH A BAD SORE THROAT...THEY ( THIS URGENT CARE) TOLD ME....OH THIS IS JUST A LITTLE COLD...NO MEDICINE NOTHING.....THIS MORNING TOOK HER TO CHILDRENS HOSPITAL .SHE HAD A VERY SEVERE STREP THROAT. THESE URGENT CARES ARE NOT DEPENDABLE OR ACCURATE. I DON'T KNOW WHERE THEY GET THESE DOCTORS BUT, DON' TRUST THEM............