3685 W Outer Rd Ste 2A, Arnold, MO 63010
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My dad can no longer drive due to a stroke. I put the taxi service number in his phone for him and my husband dropped him off at his favoruite diner on his way into work. When he called the cab company, he was told they were too busy and wouldnt be able to pick him up. Really? That's some service. Luckily I had not left for work yet and called my dad when he hadnt made it home yet, so I picked him up and drove him home, making me late for work. C'Mon Uber., where are you?? Taxi service in Jefferson County is pitiful.
We waited for over an hour for our cab, then our cab driver used square credit card reader and charged us $3.95 for using it (which i did not realize until we were inside our house), when i called to address the charge i was told they have had problems witb that cab driver before. The man on the phine said to call back in the morning. When i asked what they woukd do i was hung up on. According to the MTC customer bill of rights, it is not legal to charge extra for using a credit card. I called back several times until the same guy answered and told me "go ahead, be knit picky,call your congelrrssman..." and then hung up on me.....again! I will never use this company again. They are dishonest and rude.
Everytime I call the Cab Co. they are super friendly and give me prompt service. I don't know if the other person that reviewed this place gave them an incorrect address or what, but I have never been stood up by this taxi service. I have however been stood up by Yellow Cab & St. Louis County Cab services...just saying. Hey Taxi has excellent service.