So we went to the Arnold location and we were helped by Sandy. We tried out A LOT of mattresses and we were told about a "GREAT DEAL" on a Temrupedic Flex Hybrid Elite, but it was a FLOOR MODEL, which directed our concern to the warranty more so than the price. After asking Sandy no less than 6 times about the warranty and her even calling another store location to check on the age of the "floor model", she was consistent in telling us; "This mattress is NO OLDER than 6 months.", even when we asked FOR EXACT age of the mattress, she swore that it was "ONLY 6 MONTHS OLD!" And the warranty was 10 years and based off of the manufacture date, but Sandy said, "I can't seem to find the manufacture date, but I KNOW IT IS ONLY 6 MONTHS OLD!!". Since we are not Mattress sales people, we had no idea how hard it was to find the manufacture date, so we believed what she told us and spent $1200 on the mattress and cover. We left and continued to talk about the somewhat strange behavior of Sandy while we were at dinner and we searched the internet and found that the "manufacture date" BY LAW is on the tag, which on Tempurpedic is RIGHT ON THE REMOVABLE COVER and actually was hanging out AFTER Sandy "looked and couldn't find it". Since our purchase was not going to be delivered until next Saturday, we figured we would swing back through the Arnold store and take a look for ourselves and see if WE could find the "manufacture date", but they were already closed. So we returned today, the very next day, shortly after Mattress Direct in Arnold opened and went to take a look at the tag. LONG STORY SHORT, THIS PLACE PRACTICES BAIT AND SWITCH TACTICS...DOES NOT fess up for what they are doing, scamming people, and try to brush it off as "Our employees made a mistake, this one time!!" I call BS, the things Sandy and THIS location pull are straight up CRIMINAL!! STAY AWAY!!
101b Highlands Boulevard DrManchester, MO 63011
From Business: Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mat…
I want to commend your employee Sarah DiLallo . She has been working with me for a month, knowing my financial limitations and treating me with respect and incredible helpfulness. She is outgoing, understanding and patient with her customers(I was there often enough to see this). She not only worked with me, she had other customers during those times and training someone. Her patience, unfailing good humor and positive attitude are qualities all of your employees could take a page from.She gave me unqualified attention all 5 times I came in and helped me make my final decision yesterday. The mattress is being delivered this weekend. That young woman deserves a raise.