I highly recommend not going to this location. This place is a joke. Sometimes I go in and get a knowledgeable person, but that's rare. Bought a htc m8 almost a couple months ago. Went back the next week because I wasn't getting 4g and I only have 14 days to return/exchange. The employee told me that it had something to do with the towers and the phone is fine. So I called Sprint on an unrelated topic and just mentioned the 4g. The lady was friendly and knowledgeable (which is not the norm). She said that I've never gotten 4g and I needed a new phone. So. I take it to the Arnold store (again), and the employee is insisting that I have 4g. So I give it another week. After not getting 4g I took it back to the store. The employee once again tells me I'm getting 4g. At this point I've done my research and I've discovered that this is a known defect with the early models. I mention this and the employee is still telling me that my phone is fine. I left. They aren't a tech store anyway. But now I have got to go to another store way out of my way when I don't have the time. Many people complain about Sprint's service. To me it's just fine. And their plans are cheaper so I can live with that. But their employees. In store and usually customer service are almost always horrible.