I had a chimney liner for my wood insert cleaned out by this company. Since the cleaning, 16 months ago, my insert has not been drawing the proper amount of air to the point that when I open the door to the unit my living room is filled with smoke. The guys that came out were very nice, however I don’t feel they used the proper equipment for my home. They used a very hard looking chimney rod for the work. At one point it got stuck and they pulled so hard that my unit was lifting up inside my house, and it weighs a couple hundred pounds. I was yelling at them to stop and they said it was totally normal. It did not feel normal to me. It could have damaged my insert which I paid $3600 for. They were also supposed to do an inspection. They failed to disclose to my my chimney was not at the proper height for code and that some of the bricks had issues. I just had my chimney cleaned by another company 2 days ago and I was appalled at the amount of soot that fell out after just starting the cleaning. I have 3 children and my chimney was so full it could easily have started a fire. The owner argued on the phone with me and did nothing to try and resolve the situation. He interrupted me several times and made absolutely no apologies. Integrity and hard good work is something I value. The response from the owner makes it clear to me that customer service is not valued.