XPRESS Care Walk-In Urgent Care
1409 S Fern St, Arlington, VA 22202
Xpress Urgent Care
Xpress Care Urgent Care
By Appointment Only: No
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My cold and cough caused some major respiratory problems when I got up and I wanted urgent help. I drove to Xpress Care and the check in and diagnosis started almost immediately as there was no waiting involved. They put me on a breathing treatment and I was feeling better within no time. I wanted to share this information because those who need urgent medical attention can simply drive in to Xpress Care and get professional quality treatment.
1.0 star rating 6/3/2017
I have been before to this clinic and gotten good service. However, today I came in around 3:45pm on a Saturday with my three kids and was turned away. The business hours posted on the door say they are open until 4pm. However, when I approached the front desk so that my 8-year-old with fever and rash could be seen by the doctor, i was informed that they see their last patient at 3:30pm. They turned me away and that is the first time my family has ever been turned away by a healthcare professional. I'm furious. They gave no consideration to the fact that their hours say they are open "until 4pm" on their front door. It took a lot of effort for me to find parking and shepherd my 3 kids safely to the clinic. They could see the difficulty of my situation and, instead, just told me I could come back "tomorrow -- we open at 9am." Loyalty to a business, especially one that deals with people's health, is built on trust. I feel like my trust in this practice was misplaced after this experience and I will not return in the future.
1.0 star rating10/29/2016
ABSOLUTELY HORRIBLE !! DO NOT GO HERE....I would give negative stars- They were listed as a preferred provider by UHC. When my daughter arrives FORCED to pay a 250 up front payment when my insurance is expressly 0 co-pay for up front. Snottiest attitude from their incompetent - "I dont care" desk wench who hung up on my daughter when she called back for a doctor consult after being diagnosed with pneumonia. When my daughter called back and another guy picked up - thinking he put her on hold - he asked desk wench if she hung up on this girl - she said yes because she didnt like my attitude as the father when I was trying to explain my insurance coverage the first time. What a low life dirt bag to treat a sick patient like that......HORRIBLE PLACE and a miserable human being that is lower than low - FIRE HER she's incompetent!
Add insult to injury they bang me 250 bucks and my insurance processed claim for a 25 dollar net bill to me. 1 month later I still do not have credit back off of the 250 they charged me . I am filing a formal complaint with UHC and a fraud complaint for unethical business practices. Plenty of other options in area spare yourself the grief and attitude of this place.
THEY ARE HORRIBLE - RUN!!!!!!!! RUN QUICKLY!!!!!!!! More