Tony Hair Studio
15 S Carlin Springs Rd, Arlington, VA 22204
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Tony is good at what he does. Unfortunately, he is very moody, and this time he crossed the line. When I called him he gave me an appointment for a time in which he had other 3 customers. I told him that I didn't want him to change anybody's schedule and that I could see him the following week. However, he said it was ok, and he was going to move them, but made me guarantee that I would be there on time. I went there a little before 12.30pm. He kept working on another customer, which was understandable, and I sat quietly skimming some magazines. Time passed, and he didn't even had the courtesy of approaching me to tell me how long it would take, or even greet me. He had other two customers waiting, with the hair color applied, who were going to need work soon. After waiting for more than 30 minutes without any sign of me coming next in line, I approached Tony to tell him that I was leaving. He reacted very badly and told me that my appointment was at 12.30/1pm (which was not the case) and that when I go to the doctor I wait for the doctor. I told him that 30 minutes was a lot for me, mostly because I was having the keratin treatment which by default takes a long time to process. He started arguing that 30 minutes was nothing and, again, compared the case with a doctor's appointment. Time is very subjective and he cannot judge what is too long for a working mom of a 10 months old, and the juggling that one has to make to be able to have an afternoon at the hair salon. In summary: he is a good hairdresser, the prices are reasonable, but beware of his mood and manners. It should be noted that he called later to apologize and said he was stressed out and that's why he reacted that way. Still, what he did was wrong. For me, going to the salon is a whole experience and since Tony started his own company not long ago, he should be more careful about the way he treats his customers, be professional and control his moods and stress.