I hired Custom Masonry to remove my existing flagstone patio and re-install with new flagstones. Very good irregular flagstone patio design and reasonably priced and timely installed but shoddy clean-up and poor communication. Bill speaks too much like of an army man. Short and blunt and sometimes rude with yelling. Does not always answer questions and sometimes does not reply to email. I feel his company is not willing to go the extra mile of making customers happy. His statement on his web site "our customers' needs are of the utmost importance" is not true. However I truly like the new flagstone patio. It was very well designed and they used Portland cement. No wide cement gaps, patio is flat and squared. It's just his customer service is lacking. If you have warranty issues or any serious issues you can always go to Better Business Bureau.
6306 Alberta StSpringfield, VA 22152
From Business: We specialize in masonry and stone work, brick casings and walkways for residential properties. With more than 15 years experience, you can be confident that our …