WOW! Most horrible experience ever buying a car. Purchased a low-mileage 2018 CRV from Anna Lane in used cars. It has now been back five times in the month we've owned it. After three different trips to pick up the car, go back to get the floor mats, go back again to get the remote reprogrammed, the AC went out in 108-degree weather. Learned that several 2018 models are coming from the factory with overcharged AC, which causes it to cut out when it gets hot. Spoke with Dwayne Thomas from the finance organization, who was primarily concerned with ensuring that we finalized the financing with Capital One who they sold the loan to. He also mentioned that if the AC was going to go out, you'd expect it to do that when it gets hot (very helpful...). He's the same guy who was pushing the extended warranty so hard, he gave it to us "below cost" (wonder why...) It's now back again after all of the safety warning lights began flashing. Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Collision Mitigation System Problem, Brake System...you get the idea. Now I'm wondering if the fact that the CarFax on a car with 660 miles starting in Florida, getting registered in Ohio, showing up in a dealership in Georgia, and then being sold (unfortunately) to us in North Texas might indication someone trying to keep us from recognizing a storm-damaged car. Also lots of other unexplained weirdness with the electrical system - phone intermittently disconnecting from Bluetooth, car locking when closing the back doors, etc. No hard evidence, just a lot of red flags...Buyer Beware!!!
Each and every visit I have here is quick, friendly, and precise with excellent customer service! They always do a great job of making sure all my needs are met and questions are answered. Thanks Cody and Vandergriff Chevrolet!
I drove 5 hours to this dealership to buy a car on their website after calling several times and them not being willing to deal on the phone. When I got there they told me they ‘sold’ the car last night and tried to get me to buy another car. It’s been on the website for weeks And is still on the website. This is false advertising and against the law. If they are willing to break the law so blatenly, I would not trust them on any level. Stay away!! Not worth your time. If there was a 0 star rating that is what I would selected.
Service here has gone down. More about the money then the Service. Other Honda Dealers in the area have cheaper Labor Prices and Cheaper accessories. Sales People give you the run around and don’t Keep their Word.
I was shopping for a specific vehicle and not a lot of lots have it. Vandergriff did and their price beat everyone else’s, by far. We worked with Vincent Towne. He was very friendly, helpful and knowledgeable. This was a huge purchase for us ($$) so it brought a lot of anxiety with it. He didn’t make me feel pressured into it and he gave us space to make our decision. We then worked with Austin Bryan in finance. He too was very knowledgeable on his part. He knew when I wasn’t interested in something so he quickly went over it and when I needed more info on something, he answered all of my questions. We had to go back for wheel locks (my fault because I rushed the process, we would have caught it if I had more time to go over the vehicle after finishing paperwork, I had to get my son from school). When we returned, George came right up to us when walked in and was willing to help us. He got us the paperwork we needed from the new car Dept, took us to parts where (I’m sorry, I didn’t get his name) we had a guy get us the part we needed. He then took us to Damian in Service, who was very pleasant and polite. I am extremely impressed with the level of professionalism as well as the comfort feeling that the entire team at Vandergriff gives. I have never been to a dealership that has so many good people at it. I have worked with four Chevrolet dealerships and one Ford in the past few years. None of them compare to Vandergriff. The only thing that would make them better is if they weren’t two hours from me. Without a doubt, I would do business with them again. The best part is that they want you to be 100% satisfied. If you aren’t happy, they want you to give them a chance to fix it.
Friendly, courteous and the cleanest, most prepped used cars I've ever encountered. Miguel helped my Wife and me select the best car for our needs, at a price we could afford.The 2004 Honda Accord we bought is top-of-the-line with leather and all the perks. Everything works, it looks and even SMELLS brand-new. 114K miles on the clock, and not even a hint of fog on the headlight plastics. EVERYTHING likely to give trouble has been replaced. The car is TIGHT, SILENT and feels like it's NOT EVEN BROKEN IN! Whomever had this one originally, took serious care of it.The original timing belt looks nearly unused, but was replaced anyway. Many parts are OEM Honda. Everybody I dealt with was courteous and ANXIOUS to please me, NOT pushy to make a sale. Miguel was SO patient with an old couple on a fixed-income, who haven't bought a car in 20 years...Everyone at Cransh made us feel like "family" and I highly recommend the store to anyone needing a really NICE car at an affordable price.Cars are sold "cash" and "as-is" with no warranty. However, the effort Cransh personnel expend to make the cars reliable is nearly unheard of. And, if the car does exhibit problems, Cransh offers VERY low cost repairs, having affiliations with suppliers for discount prices on parts, and low hourly shop-rates.I ended up at Cransh after searching the Internet for a clean Honda with less than 150K miles, and under $7,000. Searching "Auto Trader" I found nearly every car I was interested in was located at Cransh... So I became a pleased customer... Thanks, Miguel and thanks to Cransh management for making the sale seamless, and thanks to Cransh technicians for making a NICE used car into an EXCELLENT one!Sincerely,Leo (and Betty) Squiers, Grapevine, TXPS: It's now March, 2018 and has been over a year since we bought the Honda Accord, and it is STILL perfect... So perfect in fact that friends/family riding in it ask if it's "brand-new"! I realize not all cars end up THIS good, but they REALLY got this one right! Thanks Cransh!
Found the perfect car for me and got the best deal on it as well. I will refer these guys to all my friends.
Travis & the Vandergriff Acura team were great to work with - I highly recommend using them whether leasing or buying a new car! Travis took care of everything for me by text & had all my documentation ready to go the day I came to the dealership. Easy & painless!!
Went in to look at a beautiful 2018 silverado LT z71 crew cab. Kim called me said they still had the truck and at the same Internet price witch was 35,730. I got there and handed me over to Luis and went on the test drive. Started doing paper work noticed they jumped the priced up to 39,xxx and some change. I asked why I went up almost 4000 dollars he said the rebates had changed that morning. Which was funny because Kim called me and said it was the same. I wish we could have done business since I loved the truck.
My experience at Vandergriff was far less than perfect, It was terrible. Tom Phan was my salesman and Michael Sessions was the Manager on 11/10. I had the grueling sells negotiations and the long wait time while they ate lunch on the sales floor. Tom Phan did not tell me about all the features of the SUV. I asked for a second key for my 2015 Acura RDX and the salesman said he couldn't find one. They slipped the extended warranty and Gap insurance onto the monthly payment and I wasn't informed of this until I was in the Finance Office. I took my boyfriend with me another day and they treated him entirely different. WOMEN beware stay away from this dealership.