311 E Interstate 20, Arlington, TX 76018
AT&T Company Store
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This store has cost me hundreds of dollars twice now. This time, the is associate promised my wife and I were getting a $600 visa prepaid card AND a buy one get one free on our iPhones for her switching from T-Mobile to my account.
We didn't even get half the amount she wrote down on a piece of paper for us.
Several months later I noticed we were being charged for her iPhone as well.
ATT took almost a month to figure it out with me having to call twice a week the entire time to figure out a system problem and then only gave me back $280 of the $350 they charged me.
I had to call ATT again, I know the number by heart now, and they said the BOGO Free offer was for the "base model" and we owe the different. I said the associate wrote down on paper it was free plus the amount of the Visa card, and they said "Well, she shouldn't have said that. It happens sometimes. We aren't giving you any more money."
ATT let's its employees lie to make a sale and then don't back up the bogus claims from their own representatives and pass it off by saying "they were wrong. It happens."
After 17 years, I'm angrily leaving this lying company.
So if it was possible to give less than one to give a -5 I would. Had to make 4 trips to get done what we needed to get done. My kid started running for the door and they held it open!!! so he could run out the door, he just turned 3. When we were complaining about it they told us if we didn't stop, they were going to stop helping us and Brandon the guy who was helping us, actually walked away. I understand you can't touch my kid but you can do something other than just stand and watch that happen. Oh you can shut the door. The manager James cook was unhelpful, Unapologetic in fact he tried to say that it was our fault. He was extremely rude and inappropriate.