We are extremely disappointed in the lack of responsible ownership here after we tried to have some silk drapes dry cleaned and pressed. We went to pick them up and they were still visibly wrinkled so the owner offered to repress them and we could come back the following day. We picked them up and they appeared to be better until we hung them and found out that they had been shrunk over 3”. The owner offered to stretch them or refund our money for the service but was not going to replace them and said he was sorry but he could not be held responsible. Poor ownership and bad work. Do not trust these people to do quality work.
I have been coming in Matlock Dry-Cleaning Super Center since 2012. One ot the Best DryCleaning service in the area. Sameday Service; Drive through convenant.
I came to Oak cleaners because my husband has used them before but the experience I had was very bad.My husband had taken one of my dresses once before and it came back creased and wrinkled, but I decided to try them again. All I wanted was for them to steam another dress and my daughter’s wedding vail, but they couldn’t do it because they send everything out and the only option was to have it dry cleaned. I made it known about the last time and wanted to make sure it was done right but all I got was an attitude from the girl taking the order. When I picked the up the dress it was creased and wrinkled. The owner was there and was extremely rude and uncaring and didn’t accept any responsibly. He told me everything was sent out in a van and has no control of it. When I asked him how long it would take to get it back he said he did not want or need my business. He suggested I go to Bond cleaners, and so I did and was very happy to find a family owned business that does the cleaning on site and care about quality and service. I don’t know or care how long this unprofessional man has owned this business but I will make sure I tell anyone to NOT GO THERE! Unfortunately, I have to give them a star to have this posted, but they don’t deserve even one.
I been so grateful whit this business specially whit this bald guy wich it has a very nice way off taking care customers maybe some other customers had a bad day buy 4 me was so good i totally recommend this cleaners and pls give a 2cond chance god bless
My clothes were damaged by them and instead of working with the me so I could replace what they damaged, they offered me a store credit like I would let them dry clean anymore if clothes after they already ruined a couple of my items. Do yourself a favor and go elsewhere.
Worse service ever!! They also run a postal service out of this cleaners. I run a business and had something shipped from there and the item got returned to me the next day. The item was scheduled to be delivered within 2 days. When I asked if they could overnight it since it was scheduled for my customer the next day, they refused and then the owner blamed my husband for not addressing the envelope right. Last I remembered the return address goes to the top corner and the shipping address goes in the middle towards the right side. We argued back and forward and still no resolution. She ended up shipping and instead of my customer getting it Saturday it will be Monday or Tuesday. The assistant manager was nice when we called earlier that day and had said they would overnight but when I got there she was gone and the owner stated she just works there and doesn't have any authority. The guy that screwed my package up has only been there 2 weeks and didn't know the right way to fix either
We have used Boss Cleaners for over 20 years. Excellent service, in a timely manner, at reasonable prices.
Do not go to this cleaners. The owner will rip you off. I took one pair of jeans to be taken in and one pair of dress pants to be taken in and hemed because I thought it would be cheaper than buying a new pair of jeans and dress pants. I paid $20 for the service before I left. I got a call from the cleaners while I was a work stating that I owed another $21 for the hem. I called the cleaners back and told them I already paid them for the service. After work I went to pick up my jeans and dress pants and the owner stated he had to make a living. Well I need to make a living too. I have been out of work for 7 months and I just started working a contract job that will only 'be for 6-8 weeks. The owner refused to give me my property unless I paid them. These people are thieves. They will rob you blind. I wish I had called the police. Now I am going to contact the BBB. I paid over $43.00 for incompetent employees. Watch your pockets, these people will pick you clean. Latterly!!!!
Great service and the delivery is a great deal. Always comes back clean with great care of wonderful.
Even though I read the reviews online I decided to give this cleaners a try with my Daughter's pants. Because of the bad reviews I decided not to pay until I picked up items. Her small pants needed a hem and for half the leg to be tapered. I did not leave until I made sure I was very clear on what I needed. I was hesitant but I believe in second chances for those who deserve it. The pants looked great, they did exactly what I asked and they went the extra step to press the pants. I paid more for the pants to be tailored than I did for the pants themselves but it was worth it. Awesome job Classy Cleaners! My baby girl's pants look great and best of all, now I don't have to worry about ironing them.